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Cannot configure 'URL Address' in Prohibited website of Parental control (HG8247W5-6T)

Created: May 25, 2021 16:31:48Latest reply: May 26, 2021 00:19:56 436 2 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hi Dear,


I am using HG8247W5-6T, I have tried to configure Parental control as wizard.

I have created template, and bind into the device using MAC address to filter my smart TV to prohibit some websites like Youtube, but in the template, I cannot configure 'URL Address' in Prohibited websites as the check box is grey color and is not able to check.


Please help me what to do to solve this problem.

Thank you.


Model and SW ver:

ProductClass:HG8247W5-6T

HWVer:1BDD.C;

SWVer:V5R020C00S060;



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Featured Answers
Chenxintao
Admin Created May 26, 2021 00:19:56

Hello, my friend!


Confirmed:


The HG8247W5-6T is an ISP-customized device. The Enable website filter cannot be configured in either of the following scenarios:


1. According to ISP customization requirements, the Enable website filter configuration of the HG8247W5-6T is disabled.


2. According to the uploaded page, your account for logging in to the HG8247W5-6T is a common user account. Generally, some functions of the HG8247W5-6T can be configured only by using an administrator account.


In the preceding two cases, the administrator account is controlled by network security and we cannot be provided. You need to contact the ISP to provide a solution.


Thanks!


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  • convention:

Recommended answer

wissal
MVE Created May 25, 2021 19:28:28

Hello!

Your device is a customized product of the Carrier network.


Click the Security tab and choose Parental Control Configuration from the navigation tree on the left. In the pane on the right, configure different constraints for the network surfing time and website access on working days and holidays. In this way, their children are allowed to access networks in specified time segments and free from age inappropriate contents.


234906ddy2292sxyy2qqv6.png
 

NOTE

Configure the template by following the instructions provided in the wizard. You can click Help in the upper right to view the online help about the template configuration if required.


Please contact your ISP to check whether your parental control feature is available and whether the configuration is correct. Thanks!

View more
  • x
  • convention:

All Answers

Hello!

Your device is a customized product of the Carrier network.


Click the Security tab and choose Parental Control Configuration from the navigation tree on the left. In the pane on the right, configure different constraints for the network surfing time and website access on working days and holidays. In this way, their children are allowed to access networks in specified time segments and free from age inappropriate contents.


234906ddy2292sxyy2qqv6.png
 

NOTE

Configure the template by following the instructions provided in the wizard. You can click Help in the upper right to view the online help about the template configuration if required.


Please contact your ISP to check whether your parental control feature is available and whether the configuration is correct. Thanks!

View more
  • x
  • convention:

Hello, my friend!


Confirmed:


The HG8247W5-6T is an ISP-customized device. The Enable website filter cannot be configured in either of the following scenarios:


1. According to ISP customization requirements, the Enable website filter configuration of the HG8247W5-6T is disabled.


2. According to the uploaded page, your account for logging in to the HG8247W5-6T is a common user account. Generally, some functions of the HG8247W5-6T can be configured only by using an administrator account.


In the preceding two cases, the administrator account is controlled by network security and we cannot be provided. You need to contact the ISP to provide a solution.


Thanks!


View more
  • x
  • convention:

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