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Cannot add a new SmartLog...

Cannot add a new SmartLogger 3000 to Fusionsolar clod

Created: Feb 1, 2021 13:19:05Latest reply: Feb 1, 2021 22:11:35 573 5 0 0 0
  Rewarded HiCoins： 0 (problem resolved)
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Hi guys.

I installed new SmartLogger 3000 on client's plant, but i cannot add it to FusionSolar cloud account.

If i write serial number into S/N box it say's : "The device has been bound to a plant. Select another device".

Please help me to remove my SmartLogger from other plant. Thank you.

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Confucius
Moderator Created Feb 1, 2021 22:11:35

 @ur5dco Please send and email to eu_inverter_support@huawei.com with the serial number of the Smartlogger and a short description of the problem (screenshots if available) and we will check to see where exactely it was connected or what happened there i_f30.gif

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BetterMing
Created Feb 1, 2021 13:43:24

Hello, dear.
As prompted, your device has been bound to another FusionSolar. You need to unbind it before binding it again.
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ur5dco
ur5dco Created Feb 1, 2021 14:42:18 (0) (0)
Hi. It's new device, and it never binded to other plant. Can you help me to unregister my device from other plant? I have 2 new SmartLogger 3000 with same problem. Thank you for reply.  
BetterMing
BetterMing Reply ur5dco  Created Feb 1, 2021 14:44:23 (0) (0)
You need to get in touch with the PV team:eu_inverter_support@huawei.com  
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BetterMing
BetterMing Created Feb 1, 2021 13:21:33

Hello,u r5dco.
It's nice to meet you in the community.
We're working on getting the right answer for you. Please rest assured that we'll be back with an answer shortly.
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3#
BetterMing
BetterMing Created Feb 1, 2021 13:43:24

Hello, dear.
As prompted, your device has been bound to another FusionSolar. You need to unbind it before binding it again.
View more
  • x
  • convention：

ur5dco
ur5dco Created Feb 1, 2021 14:42:18 (0) (0)
Hi. It's new device, and it never binded to other plant. Can you help me to unregister my device from other plant? I have 2 new SmartLogger 3000 with same problem. Thank you for reply.  
BetterMing
BetterMing Reply ur5dco  Created Feb 1, 2021 14:44:23 (0) (0)
You need to get in touch with the PV team:eu_inverter_support@huawei.com  
(1) (0)
4#
Confucius
Confucius Moderator Created Feb 1, 2021 22:11:35

 @ur5dco Please send and email to eu_inverter_support@huawei.com with the serial number of the Smartlogger and a short description of the problem (screenshots if available) and we will check to see where exactely it was connected or what happened there i_f30.gif

View more
  • x
  • convention：
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