Can't open IVS client

Hello,

Possible cause

1. The user does not run the IVS C/S client as the administrator user.

2. The user does not have read, write and modify permissions on files in the installation directory of the IVS C/S client.

Solutions

If you re-install the IVS C/S client to a directory on drive C (not the Program File directory) or D, you can properly log in to the IVS C/S client. Alternatively, perform the following steps to set the user rights:

1. Right-click the icon of the IVS C/S client and choose Properties from the shortcut menu.

2. Click the Compatibility tab, click Run this program as an administrator, as shown in Figure 1.

Figure 1. Compatibility tab
 

3. Click the Security tab and click Edit, as shown in Figure 2.

Figure 2. Security tab
 

4. Add the user rights, as shown in Figure 3.

Figure 3. User rights
 

Thanks

Dear Tadros.
The user account is locked due to consecutive failed login attempts.
You can wait a while and try again.

i tried all this and stil the same error

1. Go to Program files, delete and remove the current IVS.
2. Open the OMU page of the VCN, get the correct version and download the correct IVS.
3. Download and install the right IVS version, then open again as the administrator.

they are the same version dear

the issue has been solved after resetting the password, thanks

Try to reset the password and log in again.

Hi, try the below command on the VCN after you login by SSH to root rights:

su postgres -c "/home/postgres/bin/psql -p 6000 -d smu -c \"update tbl_smu_user_info set lock_time='', status='1' where login_name='Admin';\""

If the user is not Admin change to the user like below 

su postgres -c "/home/postgres/bin/psql -p 6000 -d smu -c \"update tbl_smu_user_info set lock_time='', status='1' where login_name='user';\""

Check and let us know the outcome