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Can't logint IVS Client :...

Can't logint IVS Client : new version detected

Created: Jul 22, 2019 02:52:14Latest reply: Jul 22, 2019 03:25:31 1508 3 0 0 0
  Rewarded HiCoins： 0 (problem resolved)
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Hisupport,


I face issue when trying to login IVS Client.

The hint message displayed when logging in IVS Client is: new version detected.


Please help.

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Hike
Created Jul 22, 2019 02:57:24

Hi, Hummer!

If you cannot log in to the IVS client, check out the following steps:

1. The password is incorrect;

2. User login upper limit maxnum;

3. The number of incorrect password attempts is too large. As a result, the user is locked;

4. Confirmed that the network was pingable;

5. Confirmed SMU was running;

6. The  firewall blocked the connection;

7. The IVS client version is inconsistent with the VCN version. As a result, the login fails.

According to your description, the hint message displayed when logging in to the IVS Client is: new version detected.

The possible cause is that the IVS client version is inconsistent with the VCN version.
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Recommended answer

(0) (0)
yogijain
HCIE Created Jul 22, 2019 03:03:34

Hi!


Please find the below steps that will help you solve this issue.


Unable to log in to the IVS Client

Publication Date:  2019-06-24 Views:  4 Downloads:  0

transparent.gif Issue description

When the customer tries logging in to the IVS Client, they get the following error: 


a4625436bf254e9bb665f8ca958d76a2

transparent.gif Handling process

We found the following information:

- The hint message displayed when logging in to the IVS Client is: new version detected.


- The VCN version is V100R002C30SPC200, but the IVS Client version is V100R002C20SPC200.


- Checking the IVS Client Version. 


997ec568bc7d492ab32145bad427f0b3

- Checking the VCN version 


8d5ed76e692740178fb09d892e0aaf8e


- The IVS Client version is inconsistent with the VCN version, which causes the login failure.


- We advised the customer to install the V100R002C30SPC200 version.


- We installed the new IVS version via auto-install.


- Now the customer can access the IVS Client.

END


https://support.huawei.com/enterprise/en/knowledge/EKB1100016864?idAbsPath=7919749|7919735|9864313|21782016|7060282

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All Answers
(0) (0)
2#
Hike
Hike Created Jul 22, 2019 02:57:24

Hi, Hummer!

If you cannot log in to the IVS client, check out the following steps:

1. The password is incorrect;

2. User login upper limit maxnum;

3. The number of incorrect password attempts is too large. As a result, the user is locked;

4. Confirmed that the network was pingable;

5. Confirmed SMU was running;

6. The  firewall blocked the connection;

7. The IVS client version is inconsistent with the VCN version. As a result, the login fails.

According to your description, the hint message displayed when logging in to the IVS Client is: new version detected.

The possible cause is that the IVS client version is inconsistent with the VCN version.
View more
  • x
  • convention：
(0) (0)
3#
yogijain
yogijain HCIE Created Jul 22, 2019 03:03:34

Hi!


Please find the below steps that will help you solve this issue.


Unable to log in to the IVS Client

Publication Date:  2019-06-24 Views:  4 Downloads:  0

transparent.gif Issue description

When the customer tries logging in to the IVS Client, they get the following error: 


a4625436bf254e9bb665f8ca958d76a2

transparent.gif Handling process

We found the following information:

- The hint message displayed when logging in to the IVS Client is: new version detected.


- The VCN version is V100R002C30SPC200, but the IVS Client version is V100R002C20SPC200.


- Checking the IVS Client Version. 


997ec568bc7d492ab32145bad427f0b3

- Checking the VCN version 


8d5ed76e692740178fb09d892e0aaf8e


- The IVS Client version is inconsistent with the VCN version, which causes the login failure.


- We advised the customer to install the V100R002C30SPC200 version.


- We installed the new IVS version via auto-install.


- Now the customer can access the IVS Client.

END


https://support.huawei.com/enterprise/en/knowledge/EKB1100016864?idAbsPath=7919749|7919735|9864313|21782016|7060282

View more
  • x
  • convention：
(0) (0)
4#
Hummer
Hummer Created Jul 22, 2019 03:25:31

Thank you all, this should be the version mismatch problem.
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