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Can't Drag Cameras On IVS...

Can't Drag Cameras On IVS Client

Created: Dec 6, 2020 17:25:31Latest reply: Jan 31, 2021 14:12:51 1104 11 1 0 0
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Customer reported an issue that he can't drag cameras on live view on IVS client and receive the below error.


VCN510


Taher


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Herediano
Created Dec 6, 2020 17:34:30

Hi! 


You are receiving error code 999115448. 

There are two reasons that the system returns error code 999115448:
1.If the CU client is located in the internal LAN, the user logs in to the CU client using the service IP address of the master domain server and the NAT IP parameter of the MPU server is null or incorrectly set.
2.If the CU client is located in the external LAN, the user logs in to the CU client using the NAT IP address of the master domain server (specified by NAT IP) and the NAT IP parameter of the MPU server is null or incorrectly set.
Please check if the NAT IP is correctly set and use the floating IP address or NAT IP address of the master domain server to log in to the CU client.https://forum.huawei.com/enterprise/en/corpus-15949.html 


sd


Hope it helps!

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stephen.xu
stephen.xu Created Dec 7, 2020 00:31:23 (0) (0)
Good, Thank you!  
little_fish
little_fish Created Dec 7, 2020 07:19:59 (0) (0)
Dear, thanks.  
Herediano
Herediano Reply little_fish  Created Dec 7, 2020 16:31:55 (0) (0)
 
Unicef
Unicef Created Jan 1, 2022 05:53:38 (0) (0)
Good  
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(2) (0)
2#
Herediano
Herediano Created Dec 6, 2020 17:34:30

Hi! 


You are receiving error code 999115448. 

There are two reasons that the system returns error code 999115448:
1.If the CU client is located in the internal LAN, the user logs in to the CU client using the service IP address of the master domain server and the NAT IP parameter of the MPU server is null or incorrectly set.
2.If the CU client is located in the external LAN, the user logs in to the CU client using the NAT IP address of the master domain server (specified by NAT IP) and the NAT IP parameter of the MPU server is null or incorrectly set.
Please check if the NAT IP is correctly set and use the floating IP address or NAT IP address of the master domain server to log in to the CU client.https://forum.huawei.com/enterprise/en/corpus-15949.html 


sd


Hope it helps!

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  • x
  • convention：

stephen.xu
stephen.xu Created Dec 7, 2020 00:31:23 (0) (0)
Good, Thank you!  
little_fish
little_fish Created Dec 7, 2020 07:19:59 (0) (0)
Dear, thanks.  
Herediano
Herediano Reply little_fish  Created Dec 7, 2020 16:31:55 (0) (0)
 
Unicef
Unicef Created Jan 1, 2022 05:53:38 (0) (0)
Good  
(2) (0)
3#
heshamk
heshamk Created Dec 7, 2020 09:11:43

@Herediano , thank you for your feedback, i will apply the above solution and inform you with the results.
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Herediano
Herediano Created Dec 7, 2020 16:20:59 (0) (0)
Excellent @heshamk  
little_fish
little_fish Created Dec 8, 2020 07:36:43 (0) (0)
 
(1) (0)
4#
peter64
peter64 Created Dec 29, 2020 10:00:43

Check your firewall and NAT options
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(0) (0)
5#
Tadros
Tadros Created Jan 31, 2021 09:51:59

can you try to check the version of IVS maybe it isn't compatible with VCN version
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6#
Mostafa.hussein
Mostafa.hussein Created Jan 31, 2021 14:12:51

please try to ping the defective cameras to check the connectivity between VCN servers and cameras, and also if you can view live view on camera web page
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