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Can't connect ethernet cable to router HG8245Q2

Created: Apr 22, 2021 22:51:34Latest reply: Apr 23, 2021 00:56:45 590 2 0 0 0
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I just recently changed my internet to optic fiber and they installed this router, but my computer doesn't detect my connection via cable, I'm connected via wifi but I want to use cable conecction, it's not a cable problem because it works on my old internet which is still working for now, so I thought that the lan ports may be blocked somehow, and it's not like it's connected but without internet, my pc doesn't even detect a connection to the router.


I'm posting this seeking for help since i know nothing about router setting and I can't fix this by myself.

Huawei Router HG8245Q2Lan PortRouterEthernet Connection

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Chenxintao
Admin Created Apr 23, 2021 00:56:45

Hello friend!


HG8245Q2 is a Carrier product. The following method is for reference only:


1. If your device cannot connect to the network using a network cable, you can log in to the WebUI of the device based on the device nameplate.


2. In the navigation tree on the left, choose Status > Eth Port Information. In the pane on the right, you can view the status of the ETH port.


HG8245Q2


If the ETH port is not enabled, contact the ISP to log in to the device web interface using the administrator account and password and enable the ETH port of the HG8245Q2.


HG8245Q2


Thanks!

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Paola
Paola Created Apr 22, 2021 22:52:34

Hi user!

We appreciate your question, we will give you a feedback shortly.

Regards.
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Chenxintao
Chenxintao Admin Created Apr 23, 2021 00:56:45

Hello friend!


HG8245Q2 is a Carrier product. The following method is for reference only:


1. If your device cannot connect to the network using a network cable, you can log in to the WebUI of the device based on the device nameplate.


2. In the navigation tree on the left, choose Status > Eth Port Information. In the pane on the right, you can view the status of the ETH port.


HG8245Q2


If the ETH port is not enabled, contact the ISP to log in to the device web interface using the administrator account and password and enable the ETH port of the HG8245Q2.


HG8245Q2


Thanks!

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  • x
  • convention：
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