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Can't Add Decoder To The ...

Can't Add Decoder To The Video Wall

Created: Oct 21, 2020 12:02:38Latest reply: Oct 25, 2020 10:11:55 605 10 0 0 0
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in iclient personal setting for IVS3800, we changed to TVU mode. Then restart client. Go to add decoder to  video wall.

             but it fails when adding it, the error info: the network issue, as follows.


Error


platform version: IVS3800 V100R019C50SPC300

iClient version:R19C50SPC160


Decoder:  DEC6108.   V100R002C30SPC205


Please advise with a solution

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stephen.xu
Admin Created Oct 21, 2020 12:15:26

Hello, heshamk.


The error code 109100023 is usually caused by the large size of the log file, which causes network exceptions. 


You can try to log in to the VCN server through ssh as the root user and clear log files.

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stephen.xu
stephen.xu Admin Created Oct 21, 2020 12:06:35

Hello, heshamk.


Please kindly wait for a minute.

We are dealing with it.
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stephen.xu
stephen.xu Admin Created Oct 21, 2020 12:15:26

Hello, heshamk.


The error code 109100023 is usually caused by the large size of the log file, which causes network exceptions. 


You can try to log in to the VCN server through ssh as the root user and clear log files.

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4#
Unicef
Unicef MVE Created Oct 21, 2020 14:12:14

Dear Friend!
【Root Cause】：The size of the PUBLIC.TBL_SMU_CAMERA_INFO file stored inSMU database is too large. As a result, the IVS client was unable to be loggedin to.
【Solution Description】：Log in to VCN server through ssh asroot user and run the following command one by one to clear oversized files:
su -c"psql -d smu -c \"vacuum full TBL_SMU_CAMERA_INFO;\"" -postgres
su -c"psql -d smu -c \"vacuum full TBL_SMU_DEV_GRP_INFO;\"" -postgres
su -c"psql -d smu -c \"vacuum full TBL_SMU_GRP_DEV_RELATION;\"" –postgres

Thanks!

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heshamk
heshamk Created Oct 24, 2020 15:48:48

@stephen.xu and @Unicef , thanks for your feedback.

just one inquiry, do the above commands for clearing the oversized files will have bad impact on the customer network?

Thank you
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heshamk
heshamk Created Oct 24, 2020 15:49:35

Please be noted that issue happends only after changing the mode from Local mode to TVU mode.
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stephen.xu
stephen.xu Created Oct 26, 2020 00:49:06 (0) (0)
The local mode is used the iClient to connect to the decoder, so there is no need for the server, but the TVU mode is using the server to connect to the decoder.  
heshamk
heshamk Reply stephen.xu  Created Oct 26, 2020 10:50:26 (0) (0)
Thank you Stephen for the information.  
stephen.xu
stephen.xu Reply heshamk  Created Oct 26, 2020 11:18:43 (0) (0)
You are welcome  
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7#
marygp
marygp Created Oct 24, 2020 19:07:54

Can't Add Decoder To The Video Wall-3485955-1
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Nasr
Nasr HCIE Created Oct 25, 2020 10:11:55

try to change the password to HuaWei123 and check
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