CAN'T ACCESS INTERNET

Chenxintao · Created Mar 23, 2021 02:57:56

Hello, friend!

The MA5821 belongs to the Multi-Dwelling Unit(MDU) on the Access network, it is not a switch device.

According to your problem description, I cannot accurately locate the fault.

If the Internet access service is abnormal, check whether the downstream service of the OLT and the upstream port of the MA5821 is normal.

To configure and troubleshoot related services based on the MA5821 product documentation, click: SmartAX MA5821

Thanks!

ariase88 · Created Mar 22, 2021 18:44:55

Thanks for contacting the Huawei community!

We are checking your question and will provide an answer to you shortly...

hamza11 · Created Mar 22, 2021 19:12:55

Hey there

Try to do the following steps:

Restart your device
See if there’s an internet outage
Test your Wi-Fi on different devices
Try a different Ethernet cable

hope that helps

wissal · Created Mar 22, 2021 19:22:25

Hello,

We suggest you contact your local TAC, apply for a problem ticket, and the TAC engineer will handle the problem for you remotely
Service Hotline:
https://e.huawei.com/en/service-hotline-query

Thanks

Chenxintao · Created Mar 23, 2021 02:57:56

Hello, friend!

The MA5821 belongs to the Multi-Dwelling Unit(MDU) on the Access network, it is not a switch device.

According to your problem description, I cannot accurately locate the fault.

If the Internet access service is abnormal, check whether the downstream service of the OLT and the upstream port of the MA5821 is normal.

To configure and troubleshoot related services based on the MA5821 product documentation, click: SmartAX MA5821

Thanks!

CAN'T ACCESS INTERNET

Recommended answer

Restart your device

See if there’s an internet outage

Test your Wi-Fi on different devices

Try a different Ethernet cable

Third Party’s Trade Secret

My Followers

Enterprise

Consumer

Corporate

Carriers

CAN'T ACCESS INTERNET

Recommended answer

Restart your device

See if there’s an internet outage

Test your Wi-Fi on different devices

Try a different Ethernet cable

Third Party’s Trade Secret

My Followers