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Can not ping

Created: Jun 30, 2020 11:08:27Latest reply: Jun 30, 2020 11:09:09 334 1 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hello,

On the  AR2200, the IP address and MAC address of the peer device can be queried by running the display arp all command, but the IP address cannot be pinged. Why is this happening?

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Popeye_Wang
Admin Created Jun 30, 2020 11:09:09

Hello,
I think there are three possible causes:

1. The interface is using the optical module. The RX optical fiber is normal, so the ARP entry of the peer end can be learned. However, the Tx optical fiber is abnormal, so the ping operation fails.

2. Check whether static MAC address entries are configured on both sides. If static MAC address entries are incorrectly configured, the ping operation fails.

3. Check whether the devices at both ends are disabled from receiving ICMP packets. On AR, the command is 'undo icmp receive'.

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All Answers

Hello,
I think there are three possible causes:

1. The interface is using the optical module. The RX optical fiber is normal, so the ARP entry of the peer end can be learned. However, the Tx optical fiber is abnormal, so the ping operation fails.

2. Check whether static MAC address entries are configured on both sides. If static MAC address entries are incorrectly configured, the ping operation fails.

3. Check whether the devices at both ends are disabled from receiving ICMP packets. On AR, the command is 'undo icmp receive'.

View more
  • x
  • convention:

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