Can not access the IVS client with error message 10100019

Hello, guys!

Have a nice day!

This topic describes the solution to cannot access the IVS client with the error message 10100019.

Issue Description

The customer reported that when he tried to log into the IVS client he got this issue.

Handing process

1. We confirmed with the customer whether he can ping the VCN server, the customer said "yes I can".

2. We asked the customer to make this command to check storage using SSH on the VCN server.

   df–h

   

3. Results of the above command:  there is not over stored data, it means storage is ok.

4. We asked the customer to make this command to check SMU status.

   ps -ef | grep smu

5. Results from the above command is that the SMU is running fine and have no problem. 

   

6. We asked the customer for this command.

   cli pdinfolist

7. From the above results, it seems issue on the hard disk , so we asked the customer to check the status of the hard disks on the VCN server itself and he said it has yellow alarms, which means faulty hard disk.

   

8. We asked the customer to try the below steps and if these steps did not work then you have to replace this faulty board.

   When the system disk of the VCN is faulty or the executable program file is lost, replace the system disk. Then the VCN minimum system automatically starts. You can log in to the minimum system to restore VCN services. 

   Background

   Notice: 

   Before using the minimum system to restore VCN services, ensure that at least one disk is installed and slot 0 has a disk installed on a VCN; ensure that at least three disks are installed and slot 0 has a disk installed on a VCN500–R.Before using the minimum system to restore VCN services, log in to the VCN as the admin user and switch to the root user, and access /share to check whether vcn500.zip and install.sh exist. If no, contact Huawei technical support engineers.

   When using the minimum to restore VCN services, ensure that the VCN is always powered on.

   After the minimum system starts, log in to the OMU portal as the Admin user by using the default password Change_Me. (You cannot change the password.) After a successful login, the OMU portal displays only the Local Configuration > Basic Configuration tab.A

   After you use the minimum system to restore VCN services, the database password restores to the default value Change_Me.

   Procedure

9. Log in to the OMU portal of an NE. 

10. Click the Detail tab.

11. Select the disk in slot 0 and click Recovery in the Operation column. The system starts to restore services. This process takes about 30 minutes. 

    NOTE: 

    After VCN services are restored, the VCN restores to its factory settings. Use the data safe to restore data

12. Finally, after making the above steps, the problem has been solved and he can access the IVS client.

Thanks for reading!