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This post describes how to troubleshoot camera offline problems.
Solution
Check whether live video can be played properly in the camera web system.
Run the ping Camera IP address command on the computer to check whether the IP address can be pinged.
If not, troubleshoot the network fault.
If so, go to the next step.
Enter https://Camera IP address in the address box of a web browser, log in to the camera web system, and check whether the live video can be properly played.
If not, contact the camera vendor for troubleshooting.
If so, go to the next step.
Check whether the camera is registered with another platform.
If the camera proactively registers with the platform, check whether the camera is registered with another platform.
Log in to the camera web system and check whether the platform IP address and port number are correct set in the platform connection parameters.
If not, modify the parameters.
If so, go to the next step.
Check whether the registration user name and password of the camera are the same as those set in the camera web system.
Log in to the camera web system and change the registration password.
On the iClient, choose Device Management > Main Devices, search for the faulty camera, and double-click the camera. On the Common Parameters page that is displayed, click Change Password.
Change the password as prompted. The new password must be the same as that set in the camera web system.
Wait for 1 minute and check whether the camera is online.
If so, no further action is required.
If not, go to the next step.
Check the cluster or node status.
Log in to the CSP OM portal as the admin user.
Choose Resources > Edge Site Resources > Containers on the Edge Cloud or Resources > Cloud Resources on the Central Cloud, enter VCNAPI and MPU in the search box in sequence, and check whether the VCNAPI and MPUR/MPUT nodes are in Running (normal) status.
If not, rectify the fault first.
If so, go to the next step.
Choose Application Configuration > Configuration Management > Configuration > Application name > Cluster and check whether the cluster is in Declining status.
If so, rectify the cluster fault first.
If not, go to the next step.
Check whether the floating gateway IP address of the MPU conflicts with other IP addresses.
Log in to the iClient, choose Device Management > Main Devices, search for the camera, and check the MPU of the camera.
Log in to the CSP OM portal as the admin user.
Choose Application Configuration > Configuration Management > Configuration > Application Name > Cluster, click Nodes, and check whether the floating gateway IP address of the MPU conflicts with other IP addresses.
If so, rectify the conflict first.
If not, go to the next step.
Check the plug-in status.
If a third-party plug-in is used, check whether the plug-in is in normal status.
Log in to the CSP OM portal as the admin user.
Choose Application Configuration > Configuration Management > Configuration > Application Name > Plugin > Front-end Access Plug-in, click Node Details of the plug-in, and check whether the plug-in is in Normal state.
If not, rectify the fault first.
If so, collect related logs and provide them for Huawei technical support.
Thanks for reading!
