Hi, all!
Have a good day to you!
This post describes how to deal with the problem that Calls Transferred from the switchboard to an Extension take a long period of time to connect.
Description
Calls Transferred from the switchboard to an Extension take a long period of time to connect.
Solution
If intra-office numbers are of the same length, you can modify the parameters in the first playCollect command in the VU script to resolve this issue.
If intra-office numbers are of different lengths, advise customers to end a dialed number with the pound key (#). The default parameter settings for the playCollect command in the VU script are as follows: playCollect 312,312,252,true,32,'#','*','#','#',30,NumLen,calledNum,3,4,10
The following assumes that the length of intra-office short numbers is 4 and a call is transferred to the front desk if a user dials 0.
You can modify the VU script as follows to resolve the slow connection issue not only for calls transferred to extensions but also for calls transferred to the front desk:
pPlayCollect 312,312,252,true,4,'#','*',0,'#',30,NumLen,calledNum,3,4,10
Thanks for reading!
