Calls Dropped before ringing on IPCC

【Problem Description】:

 
customer reported that Calls Dropped before ringing on IPCC, due to many calls come to hotline during that time.

【Problem Analysis】:

1- When Callers call hotline, call become disconnect before the ring, sometime it take few seconds and then call disconnect

2- When customer call 911, call drop automatically after few seconds before ringing.

3- confirm that this issue appear after increasing the number of calls due to curfew

4- we checking the current configuration of the IPCC

【Root Cause】:

Due to curfew, the number of incoming calls increased by double,, and become more than the limit in the IPCC configuration

【Solution Description】:

1-Queue processing / call completion Rate >>>>you can change Max number of queuing calls

2-Other parameters >>>>>>>>>>>>>>>>>>>>you can change Max queue waiting time.