【Brainstorm】 Join the interesting discussion and Win $100 Amazon Gift Card!

Entrepreneur · Created Dec 6, 2016 01:39:27

This post was last edited by Entrepreneur at 2016-12-06 01:41. Dear Friends,
Thank you all for your suggestions.
The brainstorm has a good end, and the contributor list has been published on the web:

http://support.huawei.com/enterp ... dAbsPath=0301_10001|1351737175355|1397201044004|1464146969852

First prize: $100 Amazon Gift Card. Second prize and lucky draws are $50 Amazon Gift Card.

Congratulations!

Entrepreneur · Created Oct 26, 2016 09:01:51

This is a free discussion, users/partners or anyone interests can express your opinions freely.

Tell us whether you'd like to share or not. If yes, please inspire us as more as you can , If not,
would you mind to tell us the reason?

In order to thank idea contributors, we prepared some small gifts.

All the posts before 27th,Nov have the opportunity to be selected.

This post was last edited by Entrepreneur at 2016-10-31 02:22.

BrianH · Created Oct 26, 2016 14:32:01

Hello All:

Reference Architectures with posted configurations are extremely useful to data center architects. Here is a great example from HP. https://www.hpe.com/h20195/v2/getpdf.aspx/4AA5-4603ENW.pdf?ver=1.0

Also, since you are trying to break into the North American market I would recommend very inexpensive NFR gear so that people can learn and show your stuff. About 30 percent of engineer learning will be from 'dog food'. Running the gear in the consultants own infrastructure.

Hope this is useful to you.

bilalhyder · Created Oct 26, 2016 19:17:33

Wait This post was last edited by bilalhyder at 2016-10-26 19:19.

bilalhyder · Created Oct 26, 2016 19:28:54

I would like to suggest you to keep followup on each big project implementation where ever it is through your concern channel managers, During and after the implementation to get the case study of that project with required inputs.
There should be predefined online form need to be designed for the users in which they can provide you the desired inputs.
I think that will be really fruitful for you initially.

Entrepreneur · Created Oct 27, 2016 02:23:57

Posted by bilalhyder at 2016-10-26 19:28 I would like to suggest you to keep followup on each big project implementation where ever it is thr ...

Thanks. That is a reasonable idea. In this condition, the person or the online form will play a very important role.

Entrepreneur · Created Oct 27, 2016 02:27:22

Posted by bhatchell at 2016-10-26 14:32Hello All:Reference Architectures with posted configurations are extremely useful to data center arc ...

Dear friend, Thanks for your suggestion. What do you mean of "dog food"? Is it a forum, a software or anything else?

Suhail · Created Oct 27, 2016 09:46:10

As per my own observations & working experience with multiple vendors, all have one common gap/issue observed. Whenever any technical fault occurred or during critical/challenge situation faced by customer the vendor didn't share actual estimated time to repair (ETR) and avoid to share actual Root Cause Analysis (RCA). And I think this is the reason customer is silently dissatisfied with customer service.

I would like to suggest when a customer is upset, it is a great time to show your dedication towards working with them to remediate the situation. And try to use this time to consistently follow up with them; meet with them, go above and beyond for them to show how much you are taking efforts and provide detailed status updates as your export team is working through the problem, and listen their opinions. It will increase their trust in your company and build a positive, productive working relationship which will be lead to the better way for customer service.

"In generally the service design or the service delivery can be improved to achieve a high quality of customer service. The service design consists in service product design, service facility design and service process designated".

I hope that it will be best way to improve customer service and be responsive.

zWX248056 · Created Oct 31, 2016 09:43:26

:D:D:D

viettel · Created Nov 2, 2016 17:49:47

1. Do you have tips to share? Whatwould inspire you to hit the keyboard and tell everyone about the best work youever did in network planning, roll out, or troubleshooting?
--> When finish trouble shooting one problems, i will share this and find the root case of the problem to prevent this.
2. How do you like to share? Doyou prefer a forum, blog, or a wiki? Where would youlike to put your information up for everyone to read and discuss?
-> The share is only for mail the link and then the file that you want to share, on some inner website page of company is the best.
I hope my opnion will be useful for you
3. Which kind of information doyou prefer? What information do you think is the most valuable? Expert tips?Lessons learned during projects? Case studies? Q&A?
---> The basic knowldede is very good , because eveyone to know about this, beacuse many poeple dont know much about the equipment, they dont use it, only some peple use equipment use this website, many info and technolpy need to public in this site
4. Do you know any other placeswhere great sharing is happening? What kinds of sites and systems helppeople to share and engage with each other?
--> The way that HW doing is right, share every where on internet maybe youtube , facebook ,,,,
5. Or perhaps you have some ideasyourself about what could encourage sharing valuable information on productsand technologies. Would you tell your ideas to us?
--> Example: you have a new product, need to be broadcast to everyone especically with customer.
If that product is secret. Only send the interface and function of product and the price is important., Customer only like the low price but good effective,

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【Brainstorm】 Join the interesting discussion and Win $100 Amazon Gift Card!

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