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Board invalid due to "LPU1 is failed, Pe0 heart session 6 lost heart packet[BasCode:0x10855,EntCode:0x2060a]"

Created: 2 days 07:52Latest reply: Apr 15, 2022 00:52:21 97 8 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Dear All/Expert,



Does anyone know the reason why this alarm"LPU1 is failed, Pe0 heart session 6 lost heart packet[BasCode:0x10855,EntCode:0x2060a]" occurs and how to resolve this case?


Product: CX600-X1

Version: Version 5.150 (CX600 V600R007C00SPC300)






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fuzi_yao
Admin Created 2 days 08:50

Hi, friend!

According to the fault information, the cause of the fault is that the board is faulty. You are advised to perform the following operations:

1. Check whether the board is registered with the display device.

2. Run the display alarm command to check the alarm information.

3. Run the display logbuffer command to check the logbuffer logs.

4. Remove and insert the board again.


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rashdan_saadon
rashdan_saadon Created 2 days 15:48 (0) (0)
Dear @fuzi_yao , thank you for your explanation. I have attached my further query below and seek your kind advise.  
fuzi_yao
fuzi_yao Reply rashdan_saadon  Created Yesterday 00:52 (0) (0)
I've sent you back the message, please check it out.  
rashdan_saadon
rashdan_saadon Reply fuzi_yao  Created Yesterday 07:11 (0) (0)
Thank you so much for your kind assistance sir.  
fuzi_yao
fuzi_yao Reply rashdan_saadon  Created Yesterday 07:15 (0) (0)
you are welcome!  
All Answers
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It's nice to meet you in the community.
We're working on getting the right answer for you. Please rest assured that we'll be back with an answer shortly.
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Hi, friend!

According to the fault information, the cause of the fault is that the board is faulty. You are advised to perform the following operations:

1. Check whether the board is registered with the display device.

2. Run the display alarm command to check the alarm information.

3. Run the display logbuffer command to check the logbuffer logs.

4. Remove and insert the board again.


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rashdan_saadon
rashdan_saadon Created 2 days 15:48 (0) (0)
Dear @fuzi_yao , thank you for your explanation. I have attached my further query below and seek your kind advise.  
fuzi_yao
fuzi_yao Reply rashdan_saadon  Created Yesterday 00:52 (0) (0)
I've sent you back the message, please check it out.  
rashdan_saadon
rashdan_saadon Reply fuzi_yao  Created Yesterday 07:11 (0) (0)
Thank you so much for your kind assistance sir.  
fuzi_yao
fuzi_yao Reply rashdan_saadon  Created Yesterday 07:15 (0) (0)
you are welcome!  

Dear @fuzi_yao  ,

Thank you for your explanation and please find the output from your suggestions below: 

1) Currently board LPU 1 was Registered and in Normal State.


CX600-X1's Device status:

Slot #    Type       Online    Register      Status      Primary    

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

1         NPU        Present   Registered    Normal      NA         

2         PIC        Present   Registered    Normal      NA         

3         PIC        Present   Registered    Normal      NA         

4         PIC        Present   Registered    Normal      NA         

5         PIC        Present   Registered    Normal      NA         

6         MPU        Present   NA            Normal      Master     

7         MPU        Present   Registered    Normal      Slave      

8         PWR        Present   Registered    Normal      NA         

9         PWR        Present   Registered    Normal      NA         

10        FAN        Present   Registered    Normal      NA         

11        CLK        Present   Registered    Normal      Master     

12        CLK        Present   Registered    Normal      Slave 


2) From "display alarm all history", the below alarm was recorded:

Apr 13 2022 13:14:54+08:00 Device A SRM_ENTITY/1/BOARDINVALID: OID 1.3.6.1.4.1.2011.5.25.219.2.2.5 The board totally failed. (EntityPhysicalIndex=16842754, EntityPhysicalIndex=16842754, EntPhysicalName="LPU 1", EntityType=2, EntityTrapFaultID=132618)


3) Check from log buffer, we found there is LOS alarm before the board invalid and the possible causes is due to the input power was below the lower threshold.Checked on EntityTrapFaultID=132618, its indicated that the LPU slot 1 experienced a complete failure due to the NP of the board failed.


Does the LOS alarm caused the NP board failed? How does it works?


Apr 13 2022 13:14:54+08:00 Device A PIA/1/LOS:Slot=1; OID: 1.3.6.1.4.1.2011.5.25.157.2.9 Loss of signal! (PhyIfIndex=0, SlotID=1, CardID=2, PortID=0, InterfaceName=GigabitEthernet1/2/0)

Apr 13 2022 13:14:54+08:00 Device A %PHY/4/PHY_STATUS_UP2DOWN(l)[4755493]:Slot=1;GigabitEthernet1/2/0 change status to down. The possible cause is: the input power was below the lower threshold.

Apr 13 2022 13:14:54+08:00 Device A SRM_ENTITY/1/BOARDINVALID: OID 1.3.6.1.4.1.2011.5.25.219.2.2.5 The board totally failed. (EntityPhysicalIndex=16842754, EntityPhysicalIndex=16842754, EntPhysicalName="LPU 1", EntityType=2, EntityTrapFaultID=132618)

Apr 13 2022 13:14:57+08:00 Device A %PHY/4/PHY_STATUS_UP(l)[4755497]:Slot=1;GigabitEthernet1/2/0 change status to up.


Thank you,

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Hi, friend!

The error information is as follows: You are advised to check whether services are normal after replacing the board. This error is a fatal error and may cause service interruption.

1.3.6.1.4.1.2011.5.25.219.2.2.5: All functions of the board fail and all services are terminated. Replace the board or run the interface-match-check config-recovery enable slot slot-id command.

1.3.6.1.4.1.2011.5.25.157.2.9: CRC error packets exist on the link. Check the link status and check whether the physical link is faulty. Replace the network cable to check whether the fault is rectified.

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