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Black tiles on the edges of the cameras on IVS client

Created: Jun 30, 2021 10:55:33Latest reply: Jul 1, 2021 02:31:51 106 1 0 0 0

Issue Description

Customer Reported that the cameras couldn't be viewed properly on IVS client , He confirmed that this is new installation and he found black edges on the camera live view.

Handling Process

We remote checked the issue and we found that the Fit to window option was disabled on the IVS.

Root Cause

Fit to window option was disabled on the IVS client.

Solution

We enabled Fit to window option , then issue resolved.

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Y_T_Z Admin Created Jul 1, 2021 02:31:51

Please check the picture.

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