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Black screen or frame freezing occurs when the device is added using the Dahua SDK

Created: Sep 23, 2019 14:39:57Latest reply: Sep 24, 2019 00:33:56 334 2 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hi, Team


When the ONVIF is used to connect to the camera, the live video is normal and the recording is normal. However, a black screen or frame freezing occurs when the device is added using the Dahua SDK.


How do I solve this problem?

Featured Answers
Hike
Created Sep 23, 2019 15:00:53

Hi, SchrodingersCat

From the information you have provided, you should use Dahua's camera.
Please provide the camera model, Huawei device model, and version information.

Because this is a third-party device, the problem may be caused by the incompatibility of the device or the problem of a third party.
Please Collect MU logs and invite Dahua engineers to handle the fault. It is recommended that Dahua analyze the problem preferentially.
View more
  • x
  • convention:

All Answers
Hi, SchrodingersCat

From the information you have provided, you should use Dahua's camera.
Please provide the camera model, Huawei device model, and version information.

Because this is a third-party device, the problem may be caused by the incompatibility of the device or the problem of a third party.
Please Collect MU logs and invite Dahua engineers to handle the fault. It is recommended that Dahua analyze the problem preferentially.
View more
  • x
  • convention:

Thank you for your help. I have contacted Dahua engineers to handle this problem.
View more
  • x
  • convention:

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