Black screen on espace 7910

Mary_UCC · Created Sep 11, 2018 08:15:59

Hi Paola, it might be that the phone is faulty/damaged.

Does it look like it is powered on? do the customer see any lights at all? If not I would advice if the contract is still valid to open a Service request on the Correspoding TAC and proceed with the phone replacement.

You can find the e-mail details per below link: http://e.huawei.com/en/service-hotline

Paola · Created Sep 11, 2018 15:05:23

Do you know what else can I do if the screen from an space 7910 turn to black?

Paola · Created Sep 11, 2018 15:05:39

Thanks for your comments, there is no light on the screen but customer can make calls, very stranger, we will replace it.

Mary_UCC · Created Sep 12, 2018 06:54:52

hey Paola, could you try attaching a picture of the phone to see exactly what is the issue with it? and in this case we will see if there is something else we could do about it.

KarimUC · Created Sep 23, 2018 12:27:28

if you change the adapter or try another PoE cable with a working ones and issue still exists , i think you need to replace it

Black screen on espace 7910

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Black screen on espace 7910

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