Black Screen During Recording Playback

Symptom

The black screen occurs during recording playback.

 NOTE:

The problem in this topic is that the black screen lasts more than 30 seconds.

Possible Causes

Procedure

1. Check whether the encoding format of the video streams is H.264.
   • If no, set the encoding format to a format that is compatible with the system.
   • If yes, go to the next step.

   Check whether the fault is rectified.

   If the fault is rectified, no further action is required. If the fault persists, go to the next step.

2. Check whether the time zone of the client is the same as that of the server.
   • If yes, go to the next step.
   • If no, set the time zone of the client to the time zone of the server.

3. Verify that the fault is rectified.