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Because of LPU overload makes FTP/Telnet/TFTP service interrupted on S9700

Latest reply: Mar 25, 2016 08:58:44 1222 1 0 0 0
Customer create one request and said that FTP/Telnet/TFTP service is suddenly down on S9700.
Cannot ftp/telnet to S9700. but they can ping directly from another S9700 Alarm Information
None

1. Because we can ping directly from another S9700, it proves the network ok.
2. We delete the configuration and re-configure it. Test still not work.
3. Login device and check something
On S9700, it can ftp/telnet itself. it proves ftp/telnet modules works fine.
<S9706-Edge>ftp 192.168.78.230
Trying 192.168.78.230 ...
Press CTRL+K to abort
Connected to 192.168.78.230.
220 FTP service ready.
User(192.168.78.230:(none)):ftpuser
331 Password required for ftpuser.
Enter password:

Check routes and it is here
[S9706-Edge]disp ip routing-table  192.168.78.230
Route Flags: R - relay, D - download to fib
------------------------------------------------------------------------------
Routing Table : Public
Summary Count : 1
Destination/Mask    Proto   Pre  Cost      Flags NextHop         Interface

192.168.78.230/32  Direct  0    0           D   127.0.0.1       Vlanif2

Check FIB tables and found there is no table.
[S9706-Edge-diagnose]dis fib 2  192.168.78.230 verbose
  Route Entry Count: 0
[S9706-Edge-diagnose]
[S9706-Edge-diagnose]dis fib 4  192.168.78.230 verbose
  Route Entry Count: 0
[S9706-Edge-diagnose]

We found the problem. There is no fib table on LPU board. Packets cannot be forward correctly. After futher check, we found S97 works overload before.
[S9706-Edge-diagnose]dis fib  overload  state  slot  2
  Overload mode:
    Overload forward mode.
  Overload state:
    Overload forward state.

4. Solution is that recover overload status and refresh fib table.
[S9706-Edge]recover fib overload  forward slot  2
Warning: Succeeded in recovering, please run refresh command to update FIB.
[S9706-Edge]refresh fib  slot 2

And test it works.

Root Cause
1. Network issue
2. Configuration issue
3. Device issueSolution
Suggestions
None

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