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Basic ONT information and troubleshooting

Latest reply: Dec 25, 2019 11:30:55 7846 9 9 0

Hello there, Community!


This post contains basic ONT information and troubleshooting. Please have a read below for more information.


BACKGROUND INFORMATION


ONT stands for Optical Network Terminal.


The ONT (also called the modem) connects to the Termination Point (TP) with an optical fibre cable. It connects to your router via a LAN / ethernet cable and translates light signals from the fibre optic line from your TP into electronic signals that your router can read. 


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At one point in time, only 1 port of your ONT is active and supplying your connection. The rest should have no internet access.

TROUBLESHOOTING


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If you’re experiencing connection issues (e.g. lack of internet access or slow speeds), a key troubleshooting step is to try connecting your computer directly to the ONT to see if the problem goes away. 


To do this, get a network cable (also known as an Ethernet / LAN cable) and connect your computer to the ONT, plugging it into the ONT’s active port 1.


If the problem goes away with a direct connection to the ONT, then the issue does not lie with the connection to your residence, but somewhere within your home networking setup i.e. with your router or your wireless connection or your computer.


If there is no internet when you're connected directly to the modem, follow these steps to power cycle the device:


  • disconnect the ONT’s power supply;


  • wait for about 5 minutes for the ONT’s internal cache to clear;


  • reconnect the ONT’s power supply.

This would be the basic ONT information and troubleshooting.

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wwww20011
Created Jun 6, 2019 08:47:56 Helpful(0) Helpful(0)

Thank you very much for sharing. It's very valuable
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cwx702007
Created Jun 6, 2019 09:00:57 Helpful(0) Helpful(0)

very nice sharing
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yjhd
Created Jun 6, 2019 09:07:59 Helpful(0) Helpful(0)

very good
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yanyan
Created Jun 6, 2019 09:12:34 Helpful(0) Helpful(0)

nice sharing
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Sassi
Created Jun 6, 2019 13:31:51 Helpful(0) Helpful(0)

Thanks for sharing knowledge...its good
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Junior%20level%20employee
CZQCHAI
Created Jun 7, 2019 04:28:32 Helpful(0) Helpful(0)

how many types of ONT do we have?
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LinKeng
Created Jun 7, 2019 04:43:58 Helpful(0) Helpful(0)

instead of disconnect the ONT’s power supply, Can we just press the power off on button ?
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user_3680526
Created Dec 25, 2019 11:30:55 Helpful(0) Helpful(0)

How do i connect to Tel 1? The ONT is on and the Internet is working but not the telephone..thank you
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liqiang185 Created Dec 25, 2019 11:40:34
Please click this link:
https://support.huawei.com/enterprise/en/doc/EDOC1100106213/c47ab795/voip-basic-configuration  

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