Hi!
For assistance needed regarding mobile broadband, mobile phones or home devices, we advise you to check the Huawei support website for Consumer, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group. They are able to help you solve your issues:
http://consumer.huawei.com/en/contact-us/index.htm?tag=hotline.
If the information that you are seeking cannot be found there or if the country where you are currently located is not included on our website, please contact our colleagues by sending an e-mail to mobile@huawei.com.
Thank you for understanding!