Got it

b525s-23a = SMS SECTION IS FREEZING WHEN I CLICK ON IT

Created: Jan 20, 2020 16:17:13Latest reply: Jan 22, 2020 20:02:19 1022 6 0 0 0
  Rewarded HiCoins: 1 (problem resolved)

Hi,


Device Information

Device name: B525s-23a

Serial number: YQDDW18123XXXXX

Hardware version: WL1B520FM

Software version: 11.236.01.00.00

Web UI version: 21.100.31.00.03(11.236.01.00.00)_Mod1.1pl


Steps:

1 - Login on the Web UI

2 - Click on the SMS Tab or SMS (New messages / I have 2 unread new messages)) Icon

3 - The modem freezes and stays on: "waiting for http://192.168.1.1/html/smsinbox.html" forever.


Solutions please?


Thanks in advance for any advice.


MBS


Featured Answers

Recommended answer

wissal
MVE Created Jan 20, 2020 16:24:10

Dear user,

For mobile & home device issues, please refer to:

Support: http://consumer.huawei.com/en/.

You are also welcome to send an email to mobile@mail01.huawei.com or Hotline Service if you have any questions about any Huawei Consumer products.

Alternatively, you can enter your contact information in the following link, so that Huawei personnel can contact you:


https://consumer.huawei.com/en/contact-us/

Thanks for your understanding!

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All Answers

Dear user,

For mobile & home device issues, please refer to:

Support: http://consumer.huawei.com/en/.

You are also welcome to send an email to mobile@mail01.huawei.com or Hotline Service if you have any questions about any Huawei Consumer products.

Alternatively, you can enter your contact information in the following link, so that Huawei personnel can contact you:


https://consumer.huawei.com/en/contact-us/

Thanks for your understanding!

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Dear @MBS_Huawei

Your device belongs to the Huawei consumer group. For assistance needed regarding Mobile Broadband, Mobile phone or Home devices, we advise you to check the Huawei support website for consumer, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group, which are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline

Alternatively, you can enter your contact information in the following link, so that Huawei personnel can contact you:
https://consumer.huawei.com/en/contact-us/

Good luck!!
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Thanks guys, I've emailed mobile@mail01.huawei.com
Let's see what happens.
MBS.
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thanks!
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good
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great job!
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