b525s-23a = SMS SECTION IS FREEZING WHEN I CLICK ON IT

Created: Jan 20, 2020 16:17:13Latest reply: Jan 22, 2020 20:02:19 140 6 0 0
  Rewarded Hi-coins: 1 (problem resolved)

Hi,


Device Information

Device name: B525s-23a

Serial number: YQDDW18123XXXXX

Hardware version: WL1B520FM

Software version: 11.236.01.00.00

Web UI version: 21.100.31.00.03(11.236.01.00.00)_Mod1.1pl


Steps:

1 - Login on the Web UI

2 - Click on the SMS Tab or SMS (New messages / I have 2 unread new messages)) Icon

3 - The modem freezes and stays on: "waiting for http://192.168.1.1/html/smsinbox.html" forever.


Solutions please?


Thanks in advance for any advice.


MBS


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Featured Answers
wissal
MVE Created Jan 20, 2020 16:24:10 Helpful(0) Helpful(0)

Dear user,

For mobile & home device issues, please refer to:

Support: http://consumer.huawei.com/en/.

You are also welcome to send an email to mobile@mail01.huawei.com or Hotline Service if you have any questions about any Huawei Consumer products.

Alternatively, you can enter your contact information in the following link, so that Huawei personnel can contact you:


https://consumer.huawei.com/en/contact-us/

Thanks for your understanding!

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All Answers
wissal
wissal MVE Created Jan 20, 2020 16:24:10 Helpful(0) Helpful(0)

Dear user,

For mobile & home device issues, please refer to:

Support: http://consumer.huawei.com/en/.

You are also welcome to send an email to mobile@mail01.huawei.com or Hotline Service if you have any questions about any Huawei Consumer products.

Alternatively, you can enter your contact information in the following link, so that Huawei personnel can contact you:


https://consumer.huawei.com/en/contact-us/

Thanks for your understanding!

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gabo.lr
gabo.lr MVE Created Jan 20, 2020 16:25:13 Helpful(0) Helpful(0)

Dear @MBS_Huawei

Your device belongs to the Huawei consumer group. For assistance needed regarding Mobile Broadband, Mobile phone or Home devices, we advise you to check the Huawei support website for consumer, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group, which are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline

Alternatively, you can enter your contact information in the following link, so that Huawei personnel can contact you:
https://consumer.huawei.com/en/contact-us/

Good luck!!
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Telecommunications%20and%20Electronics%20Engineer%2C%20with%208%20years%20of%20experience%20working%20with%20Huawei%20equipment.
MBS_Huawei
MBS_Huawei Created Jan 20, 2020 16:39:16 Helpful(0) Helpful(0)

Thanks guys, I've emailed mobile@mail01.huawei.com
Let's see what happens.
MBS.
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JOSEFRR
JOSEFRR Created Jan 21, 2020 17:11:32 Helpful(1) Helpful(1)

thanks!
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Saqib123
Saqib123 Created Jan 21, 2020 17:47:04 Helpful(0) Helpful(0)

good
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EdimarG
EdimarG Created Jan 22, 2020 20:02:19 Helpful(0) Helpful(0)

great job!
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