AX3 PRO Chinese Edition in Brazil

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question.

We have the Huawei Community support for consumer products (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.

Hello, friend!

The AX3 PRO version in China is not supported for use outside China. Due to version restrictions, the AX3 PRO in China can access only the mainland network in China.

You cannot upgrade the AX3 PRO from China to Brazil by upgrading the firmware. This is because the devices of different regional versions are customized based on regional features and the inherent differences of the devices are determined by the hardware level. You are advised to replace the AX3 PRO devices of overseas versions.

Thanks!