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Automatic hang-up after three rings when a hunt group calls

Created: Dec 17, 2019 12:15:05Latest reply: Dec 17, 2019 12:16:13 518 1 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hey guys!

I have the following questions that I need your help.

The hunt group service has been enabled on the U1981. When a call comes into the hunt group and no one answers the call, the hunt group automatically hangs up after ringing for three times. How do I solve this problem?

The hunt group configuration is as follows:

Hunt group configuration

Thanks for your help!


Featured Answers
rongjie
Admin Created Dec 17, 2019 12:16:13

Hi, feixue.

According to the configuration of the hunt group, it can be known that the Waiting time for group connection (s) is set to 10, which means that the unanswered system will automatically release the call within 10s. However, the ringing time can be heard 3 times in 10s. Setting the Waiting time for group connection (s) to a long time can solve this problem. The recommended configuration is 60.

I hope I could help you.

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All Answers

Hi, feixue.

According to the configuration of the hunt group, it can be known that the Waiting time for group connection (s) is set to 10, which means that the unanswered system will automatically release the call within 10s. However, the ringing time can be heard 3 times in 10s. Setting the Waiting time for group connection (s) to a long time can solve this problem. The recommended configuration is 60.

I hope I could help you.

View more
  • x
  • convention:

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