ARP detect fail

Hi,

The device sends an ARP probe packet to check the user online status. If the user does not respond within a detection period, the device considers that the user is offline.

If the VLAN to which the user belongs does not have a VLANIF interface or the VLANIF interface does not have an IP address, the device sends an offline detection packet using 0.0.0.0 as the source IP address. Some terminals cannot respond to an ARP probe packet with the source IP address 0.0.0.0. Therefore, the device logs them out unexpectedly after the default detection period (5 minutes).

 To resolve this problem, use either of the following methods:

• Run the access-user arp-detect vlan vlan-id ip-address ip-address mac-address mac-address command to specify a VLAN ID, source IP address, and source MAC address for ARP probe packets.

//In this case access-user arp-detect vlan 110 ip-address x.x.x.x(gateway) mac-address 121d-XXXX-XXXX

• Run the authentication timer handshake-period handshake-period command to increase the handshake period so that the device can detect gratuitous ARP packets that these clients send at an irregular period. Once the device detects such packets, it does not log them out.

Refer to https://support.huawei.com/hedex/hdx.do?docid=EDOC1100101074&id=EN-US_TASK_0176368884&text=Setting%252520the%252520Source%252520Address%252520of%252520Offline%252520Detection%252520Packets&lang=en

Hope this can help you.