ARP detect fail reason

Latest reply: Mar 19, 2019 08:03:43 1184 3 8 0

[Issue ]

Cisco phones connected to Huawei switch and having mac authentication from agile controller …. The phones can authenticate successfully but after some time the phone is disconnected, showing “phone is registering” and it takes about 10 min to register again.

[Analysis ]

- Checked the switch diagnostics information.

- From the switch please checked the following : (Note: choose mac address of the test phone )


[huawei-diagnose]dis aaa abnormal-offline-record mac XXXX-XXXX-XXXX         

[huawei-diagnose]dis aaa offline-record mac XXXX-XXXX-XXXX

[ Root cause ]

After checking the diagnostics of the switch :

And the aaa offline record logs for the ip phone  :


[AD-E-GF-IDT1-SW1-diagnose]dis aaa offline-record mac XXXX-XXXX-XXXX


  User name             : c4729550f08e

  Domain name           :

  User MAC              : XXXX-XXXX-XXXX

  User access type      : MAC

  User access interface : GigabitEthernet1/0/10

  Qinq vlan/User vlan   : 0/106

  User IP address       :

  User IPV6 address     : -

  User ID               : 661

  User login time       : 2019/02/18 17:54:11

  User offline time     : 2019/02/18 17:59:15

  User offline reason   : ARP detect fail


We found a lot of arp detect fail records from the provided logs and the user is offline after about 5 min from login.


The device sends an ARP probe packet to check the user online status. If the user does not respond within a detection period, the device considers that the user is offline.

If the VLAN to which the user belongs does not have a VLANIF interface or the VLANIF interface does not have an IP address, the device sends an offline detection packet using as the source IP address. If a user cannot respond to an ARP probe packet with the source IP address , you can run the access-user arp-detect default ip-address command to specify a default source IP address for the offline detection packet.


To solve this issue we need to Set the default source IP address of offline probe packets to


Reference :

  • x
  • convention:

Created Mar 15, 2019 05:54:02 Helpful(0) Helpful(0)

it's helpful bro.
  • x
  • convention:

Created Mar 17, 2019 09:47:16 Helpful(0) Helpful(0)

It helped me tin solving a case,, many thanks
I recommended it to my team
  • x
  • convention:

Created Mar 19, 2019 08:03:43 Helpful(0) Helpful(0)

thanks for sharing
  • x
  • convention:


You need to log in to reply to the post Login | Register

Notice Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " Privacy."
If the attachment button is not available, update the Adobe Flash Player to the latest version!
Login and enjoy all the member benefits

Login and enjoy all the member benefits