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ARP detect fail reason

Latest reply: Mar 19, 2019 08:03:43 3168 3 8 0 0

Good day, Community!

This post explains the procedure to solving the ARP detect fail reason. Please see more details as you read below.


Cisco phones connected to a Huawei switch and have the MAC authentication from an Agile controller. The phones can authenticate successfully, but after some time, the phone is disconnected, showing 'Phone is registering' and it takes about 10 minutes to register again.


1. Checked the switch diagnostics information.

2. From the switch, please check the following (Note: choose MAC address of the test phone):


[huawei-diagnose]dis aaa abnormal-offline-record mac XXXX-XXXX-XXXX

[huawei-diagnose]dis aaa offline-record mac XXXX-XXXX-XXXX


After checking the diagnostics of the switch and the aaa offline record logs for the IP phone, we found this:


[AD-E-GF-IDT1-SW1-diagnose]dis aaa offline-record mac XXXX-XXXX-XXXX


  User name             : c4729550f08e

  Domain name           :

  User MAC              : XXXX-XXXX-XXXX

  User access type      : MAC

  User access interface : GigabitEthernet1/0/10

  Qinq vlan/User vlan   : 0/106

  User IP address       :

  User IPV6 address     : -

  User ID               : 661

  User login time       : 2019/02/18 17:54:11

  User offline time     : 2019/02/18 17:59:15

  User offline reason   : ARP detect fail


We found a lot of arp detect fail records from the provided logs and the user is offline after about 5 min from the login.


The device sends an ARP probe packet to check the user's online status. If the user does not respond within a detection period, the device considers that the user is offline.

If the VLAN to which the user belongs does not have a VLANIF interface or the VLANIF interface does not have an IP address, the device sends an offline detection packet using as the source IP address. If a user cannot respond to an ARP probe packet with the source IP address, you can run the access-user arp-detect default ip-address command to specify a default source IP address for the offline detection packet.

To solve this issue, we need to set the default source IP address of offline probe packets to



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Created Mar 15, 2019 05:54:02

it's helpful bro.
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Created Mar 17, 2019 09:47:16

It helped me tin solving a case,, many thanks
I recommended it to my team
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Created Mar 19, 2019 08:03:43

thanks for sharing
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