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AR2200 Web System Access Failure

Latest reply: Dec 17, 2018 17:39:29 654 2 3 0 1

When having trouble connecting to the device through web, it is important to follow this procedure troubleshoot the possible causes:


Procedure

  1. - Check whether the device and client can ping each other.

    Access the Windows Command Prompt and run the ping command to check whether the PC and device are reachable to each other. If the system displays "Request time out", the target device is unreachable.

    Check whether the physical interface that receives ping packets is blocked. If the physical interface is not blocked, check whether the correct gateway address is configured on the device, and whether the device and PC are on the same network segment. If they are on different network segments, run the ip address ip-address { mask | mask-length } command in the interface view to reconfigure the management IP address of the device in the target network segment.

  2. - Check whether the login address is correct.

    Check the IP address:port in https://IP address entered in the address box of the browser. If the IP address is incorrect, enter the correct one to log in to the web system.

  3. - Check whether the HTTPS service is enabled.

    Run the display this command in the system view to check whether the http secure-server enable configuration exists. If not, the HTTPS service is disabled. Run the http secure-server enable command in the system view to enable the HTTPS service.

  4. - Check whether the number of online web users reaches the maximum.

    Run the display http server command in any view to check the maximum number of access users allowed by the web system. Run the display http user command in any view to check the number of online web users. If the number of online web users reaches the maximum number of access users allowed by the web system, you can log in to the device only after other users go offline.

  5. - Check whether the IP address is correctly configured.

    Run the display this command in the interface view to check whether the configured IP address is correct. If not, run the ip address ip-address { mask | mask-length } command in the interface view to reconfigure the management IP address of the device.

  6. - Check whether the web user is correctly configured.

    Run the display this command in the AAA view to check whether the web user is correctly configured.

    • If the local-user user-name password irreversible-cipher password configuration exists, an AAA user named user-name is configured.
    • If the local-user user-name privilege level level configuration exists, the level of the user user-name is level.
    • If the local-user user-name service-type http configuration exists, the service type of the user user-name is HTTP.
    If any of the preceding configurations does not exist, run the following commands in the AAA view:
    • Run the local-user user-name password irreversible-cipher password command to configure the web user name and password.
    • Run the local-user user-name privilege level level command to set the web user level.
    • Run the local-user user-name service-type http command to set the web user's service type to HTTP.

  7. - Check whether access control on web users is configured on the device.

    Run the display this command in the system view to check whether the http acl acl-number configuration exists. If so, record the value of acl-number.

    Run the display acl acl-number command in any view to check whether the web user's client IP address is denied in the ACL. If so, run the undo rule rule-idcommand in the ACL view to delete the deny rule, and run the corresponding command to modify the ACL so that the web user's client IP address is allowed.

In case the management IP address has not been configured please refer to the following table:

Which Interface Is Configured with the Default Management IP Address?

The device has a default management IP address configured and the web system enabled from a specified version before it is delivered. 

Series

Model

Interface

Management Silkscreen

Default Management IP Address

AR120 series

All models

GE0

GigabitEthernet0/0/0

Yes

192.168.1.1/24

AR150 series

All models

FE3

Ethernet0/0/3

Only the AR156W has the Management silkscreen.

192.168.1.1/24

AR160 series

All models

GE0

GigabitEthernet0/0/0

Only the AR168F, 168F-4P and AR169F have no Management silkscreen.

192.168.1.1/24

AR200 series

All models

FE6

Ethernet0/0/6

No

192.168.1.1/24

AR1200 series

AR1220, AR1220V, AR1220W, AR1220VW, and AR1220L

GE0

GigabitEthernet0/0/0

Yes

Versions earlier than V200R006C10: none

V200R006C10 and later versions: 192.168.1.1/24

AR1220F

GE

AR1220C, AR1220E, AR1220EV, and AR1220EVW

GE9

GigabitEthernet0/0/9

AR2200 series

AR2240

GE2

GigabitEthernet0/0/2

Yes

Versions earlier than V200R006C10: none

V200R006C10 and later versions: 192.168.1.1/24

AR2240C

GE4

GigabitEthernet0/0/4

AR2220, AR2201-48FE, AR2202-48FE, AR2204-27GE, AR2204-27GE-P, AR2204-51GE-P, AR2204E, AR2204, and AR2220E

GE0

GigabitEthernet0/0/0

AR3200 series

SRU40/SRU60/SRU80/SRU100E/SRU200E

GE2

GigabitEthernet0/0/2

Yes

Versions earlier than V200R006C10: none

V200R006C10 and later versions: 192.168.1.1/24

SRU200E

GE0

GigabitEthernet0/0/0

SRU200/SRU400

FE

MEth0/0/0

AR3600 series

AR3670

GE

GigabitEthernet0/0/0

Yes

192.168.1.1/24


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j84088811
Created Dec 13, 2018 16:23:45

This information is really important, actually I think is a common issue between customers when they receive the device at first time. Good sharing
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  • x
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bahjat1990
Created Dec 17, 2018 17:39:29

Thanks you
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