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AR2200 calls randomly dropped when calling from IP phone to IMS

Latest reply: Apr 20, 2018 09:39:53 1029 1 0 0 0

Customer reported that calls randomly dropped when calling from IP phone to IMS. Customer started the call from IP phone, and call failed after about 10 seconds. Initially after the voice implementation, this issue never appeared.


transparent.gif Alarm Information


transparent.gif Handling Process

When calling from IP phone to local IMS, IMS used 183 Session Progress SIP message to indicate the progress of proceeding the call.

In the first 183 message, IMS replied SDP content to finish the early media negotiation with IP phone, in which there was also ‘Require: 100rel’ content to indicate this was a reliable negotiation:

Corresponding to this message, AR router correctly forwarded it to IP phone throughly and sent PRACK message from IP phone to IMS:


During this call, IMS could not finish locating the callee, so it continued sending 183 to indicate that call was still in proceeding:


However, AR router could not correctly give response to more 183 SIP message, not forwarding 183 to IP phone. IMS would resend such 183 message because it didn’t get PRACK response any more, and finally released the call due to SIP message interaction failure:


transparent.gif Root Cause

The root cause is that AR router didn’t correctly give response to a series of 183 Session Progress message from IMS side, which led to the call failure. These 183 messages included ‘Require: 100rel’ content, which indicated that the message interaction was reliable. Under this circumstance, client side must reply PRACK message to server side.

transparent.gif Solution

In this case, configuration adjustment was used to resolve this issue.

[Huawei-voice-sipserver]number-parameter 31 1



SIP server reset succeeds.

After this adjustment, AR router will directly reply PRACK to any reliable 183 message instead of forwarding it thoroughly to IP phone. Once if there is any SDP content to request early media negotiation with IP phone, AR router will remove ‘Require: 100rel’ content and send modified SIP message to IP phone in order to finish the media negotiation. This will not affect the normal calls.

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Created Apr 20, 2018 09:39:53

thanks for your sharing
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