AP7060DN restarts sporadically

umaryaqub · Created Jul 14, 2020 04:29:38

Hi,

The error you mentioned, it means that AP was not restarted for any known reason. It is recommended to open a TAC case so TAC engineer can examine it in detail.

Some of the known reasons for the AP restart are mentioned below for your future reference:

Device reset reasons

Reason	Description
Reset for power off	The device is powered off.
Reset for kernel panic	A kernel panic occurs.
Reset for switch zone after update version	An active/standby zone switchover occurs after an AP upgrade.
Reset for update version success	The AP automatic upgrade is successful.
Reset for update version failed	The AP automatic upgrade fails.
Reset for exception	A VOS exception occurs.
Reset for mfpi detect fwd abnormal	The MSC module detects a PKO module exception.
Reset for watchdog	The watchdog resets.
Reset for cpld	Data is written into the CPLD register.
Reset for reset-key	The default key is pressed.
Reset for canbus	The CANBUS resets.
Reset for ap disturbed	APs are too close to each other, causing interference.
Reset for the radio type is different from that specified by the configuration file	The radio type is different from that in the configuration file.
Reset for the radio type is changed	The radio type is changed.
Reset for firmware abnormal	An exception occurs on the Wi-Fi chip firmware.
Reset for tx dma stop	The Tx DMA process stops.
Reset for MFPI detect MSC module abnormal	The MFPI module detects an MSC module exception.
Reset for MFPI detect MSU module abnormal	The MFPI module detects an MSU module exception.
Reset for MFPI detect KAP module abnormal	The MFPI module detects a KAP module exception.
Reset for MFPI detect CAP pbuf use out	Resources in the forwarding pbuf pool are exhausted.
Reset for disable defence engine	The security engine is disabled.
Reset for configuration synchronization command	The configuration synchronization command is executed. In configuration synchronization scenarios, when public configurations on the master and master backup ACs are different, you can synchronize the configurations manually. Restart the ACs as prompted.
Reset for auto configuration synchronization	The configuration synchronization command is executed. In configuration synchronization scenarios, when public configurations on the master and master backup ACs are different, the configurations can be synchronized automatically. Restart the ACs as prompted.
Reset for a country code change	The country code is changed.
Reset for an AP MAC or SN change	The AP authentication mode is changed.
Reset for an AP upgrade	The AP online upgrade is complete.
Reset for the undo ap command	The AP is deleted using the undo ap command.
Reset for license expiration	The license expires.
Reset for the AP added to the blacklist	The AP is added to the blacklist.
Reset for the CAPWAP link and AP status mismatch	The CAPWAP link and AP status are inconsistent.
Reset for a DTLS configuration change	The DTLS configuration changes.
Reset for a CAPWAP link fault	The CAPWAP link status is abnormal.
Reset for restoration to factory defaults (by command)	The factory settings are restored using commands.
Reset for restoration to factory defaults (by button)	The factory settings are restored by pressing the reset button.
Reset for a dual-link backup switch change	An active/standby link switchover occurs.
Reset for the ap-rename command	The AP name is changed using the ap-rename command.
Reset for the ap-regroup command	The AP group to which the AP belongs is changed using the ap-regroup command.
Reset for an AP conflict state change	The AP conflict state is changed.
Reset for an AP management VLAN change	The AP's management VLAN is changed.
Reset for commands in the provision-ap view	Commands configured in the AP provisioning view are delivered.
Reset for a country code mismatch	The country code does not match.
Reset for an AC wideband status change	The AC bandwidth status is changed.
Reset for a central AP type change	The central AP type is changed.
Reset for AP deleted by controller	The AP is deleted from the Agile Controller.
Reset for abnormal network port self-healing	The faulty network port is self-healing.
Reset for the radio type mismatch between the AP and AC	The radio types do not match on the AP and AC.
Reset for batch delete	APs are deleted in a batch in HSB scenarios.
Reset for the DTLS configuration change of the data link	The DTLS configuration of the data link is changed.
Reset for the AC IP address list change	The IP address list is changed on the AC.
Reset for the address mode change	The address mode is changed.
Reset for the IP address change	The IP address is changed.
Reset for the forcible AP disconnection in specific scenarios	The AP is forcibly disconnected in specific scenarios.
Reset for AP self-healing (The AP is not online on the AC for consecutive 24 hours)	The AP does not go online on the AC for consecutive 24 hours.
Reset for the version rollback because the AP does not go online 30 minutes after the online upgrade	The AP does not go online after the online upgrade.
Reset for the online configuration switching	The AP's online startup configuration is switched. When the AP fails to go online due to incorrect configurations of the management VLAN, working mode of the wired interface, and IP address allocation mode, the device periodically checks the configurations. If the configurations are inconsistent with the last time, the online configurations are switched to the configurations used when the AP starts last time, and the AP restarts. If the AP still fails to go online, the online configurations are switched to the default configurations, and the AP restarts.
Reset for a channel set switching	The channel set used by the AP is switched.
Reset due to different Ethernet interface configurations on the AP and AC	When the Ethernet port configuration of an AP is different from that on the AC after going online, the AP uses the configuration on the AC and restarts.
Reset for slow task switching	Task switchover is slow.
Reset for a smart upgrade	A smart upgrade of the AP succeeds.
Reset by user command	A user command is executed.
Reset for the proxy scanning mode switching	The proxy scanning mode of the radio is switched.
Reset for others	The device restarts due to other reasons.

I hope it helps.

chenhui · Created Jul 14, 2020 00:33:41

Hi Matt,
Could you please help to check the AP reboot reason through command display reset-reason?

MattR · Created Jul 14, 2020 02:22:01

Thanks for your message, it says reason as

Reason: Reset for others

umaryaqub · Created Jul 14, 2020 04:29:38

Hi,

The error you mentioned, it means that AP was not restarted for any known reason. It is recommended to open a TAC case so TAC engineer can examine it in detail.

Some of the known reasons for the AP restart are mentioned below for your future reference:

Device reset reasons

Reason	Description
Reset for power off	The device is powered off.
Reset for kernel panic	A kernel panic occurs.
Reset for switch zone after update version	An active/standby zone switchover occurs after an AP upgrade.
Reset for update version success	The AP automatic upgrade is successful.
Reset for update version failed	The AP automatic upgrade fails.
Reset for exception	A VOS exception occurs.
Reset for mfpi detect fwd abnormal	The MSC module detects a PKO module exception.
Reset for watchdog	The watchdog resets.
Reset for cpld	Data is written into the CPLD register.
Reset for reset-key	The default key is pressed.
Reset for canbus	The CANBUS resets.
Reset for ap disturbed	APs are too close to each other, causing interference.
Reset for the radio type is different from that specified by the configuration file	The radio type is different from that in the configuration file.
Reset for the radio type is changed	The radio type is changed.
Reset for firmware abnormal	An exception occurs on the Wi-Fi chip firmware.
Reset for tx dma stop	The Tx DMA process stops.
Reset for MFPI detect MSC module abnormal	The MFPI module detects an MSC module exception.
Reset for MFPI detect MSU module abnormal	The MFPI module detects an MSU module exception.
Reset for MFPI detect KAP module abnormal	The MFPI module detects a KAP module exception.
Reset for MFPI detect CAP pbuf use out	Resources in the forwarding pbuf pool are exhausted.
Reset for disable defence engine	The security engine is disabled.
Reset for configuration synchronization command	The configuration synchronization command is executed. In configuration synchronization scenarios, when public configurations on the master and master backup ACs are different, you can synchronize the configurations manually. Restart the ACs as prompted.
Reset for auto configuration synchronization	The configuration synchronization command is executed. In configuration synchronization scenarios, when public configurations on the master and master backup ACs are different, the configurations can be synchronized automatically. Restart the ACs as prompted.
Reset for a country code change	The country code is changed.
Reset for an AP MAC or SN change	The AP authentication mode is changed.
Reset for an AP upgrade	The AP online upgrade is complete.
Reset for the undo ap command	The AP is deleted using the undo ap command.
Reset for license expiration	The license expires.
Reset for the AP added to the blacklist	The AP is added to the blacklist.
Reset for the CAPWAP link and AP status mismatch	The CAPWAP link and AP status are inconsistent.
Reset for a DTLS configuration change	The DTLS configuration changes.
Reset for a CAPWAP link fault	The CAPWAP link status is abnormal.
Reset for restoration to factory defaults (by command)	The factory settings are restored using commands.
Reset for restoration to factory defaults (by button)	The factory settings are restored by pressing the reset button.
Reset for a dual-link backup switch change	An active/standby link switchover occurs.
Reset for the ap-rename command	The AP name is changed using the ap-rename command.
Reset for the ap-regroup command	The AP group to which the AP belongs is changed using the ap-regroup command.
Reset for an AP conflict state change	The AP conflict state is changed.
Reset for an AP management VLAN change	The AP's management VLAN is changed.
Reset for commands in the provision-ap view	Commands configured in the AP provisioning view are delivered.
Reset for a country code mismatch	The country code does not match.
Reset for an AC wideband status change	The AC bandwidth status is changed.
Reset for a central AP type change	The central AP type is changed.
Reset for AP deleted by controller	The AP is deleted from the Agile Controller.
Reset for abnormal network port self-healing	The faulty network port is self-healing.
Reset for the radio type mismatch between the AP and AC	The radio types do not match on the AP and AC.
Reset for batch delete	APs are deleted in a batch in HSB scenarios.
Reset for the DTLS configuration change of the data link	The DTLS configuration of the data link is changed.
Reset for the AC IP address list change	The IP address list is changed on the AC.
Reset for the address mode change	The address mode is changed.
Reset for the IP address change	The IP address is changed.
Reset for the forcible AP disconnection in specific scenarios	The AP is forcibly disconnected in specific scenarios.
Reset for AP self-healing (The AP is not online on the AC for consecutive 24 hours)	The AP does not go online on the AC for consecutive 24 hours.
Reset for the version rollback because the AP does not go online 30 minutes after the online upgrade	The AP does not go online after the online upgrade.
Reset for the online configuration switching	The AP's online startup configuration is switched. When the AP fails to go online due to incorrect configurations of the management VLAN, working mode of the wired interface, and IP address allocation mode, the device periodically checks the configurations. If the configurations are inconsistent with the last time, the online configurations are switched to the configurations used when the AP starts last time, and the AP restarts. If the AP still fails to go online, the online configurations are switched to the default configurations, and the AP restarts.
Reset for a channel set switching	The channel set used by the AP is switched.
Reset due to different Ethernet interface configurations on the AP and AC	When the Ethernet port configuration of an AP is different from that on the AC after going online, the AP uses the configuration on the AC and restarts.
Reset for slow task switching	Task switchover is slow.
Reset for a smart upgrade	A smart upgrade of the AP succeeds.
Reset by user command	A user command is executed.
Reset for the proxy scanning mode switching	The proxy scanning mode of the radio is switched.
Reset for others	The device restarts due to other reasons.

I hope it helps.

spiac · Created Jul 24, 2020 19:12:43

Hello #MattR:

There are usually immense causes that cause this involuntary restart as mentioned, however, you should review the usual in your AP.

Checks should range from configuration to other devices that interrupt the signal.

Here are some recommendations to review before making a possible firmware placement:

* Perform a factory reset.
* Find the signals / frequencies of nearby APs and choose a channel
that is not saturated.
* Make your AP settings.
* Monitor the behavior of the AP on the site, as maybe some
electromagnetic device can generate that disconnection from your
equipment.

Some examples are: microwaves, water pumps, high frequency AP, etc.

I hope with this you will find the error soon, if it persists it will be convenient by monitoring or logging, reviewing the hours of failure and present yourself at that time to the site to determine if it is something of the mentioned, greetings.

Saqib123 · Created Jul 24, 2020 19:53:57

hmmm

Saqib123 · Created Jul 24, 2020 19:54:08

solved

VinceD · Created Aug 2, 2020 16:23:02

If that is the only AP start from the group with the same set up and same firmware with others, we can conclude that this AP has really a hardware issue.

AP7060DN restarts sporadically

Recommended answer

Third Party’s Trade Secret

My Followers

Enterprise

Consumer

Corporate

Carriers

AP7060DN restarts sporadically

Recommended answer

Third Party’s Trade Secret

My Followers