Hello, friend!
According to your question description, I'm not sure whether it's the PIN or the screen lock password. However, I'll give you the following solutions:
Lock screen password
If you can't access your device using the lock screen password or you have forgotten your password, try the following:
1 Check whether the password has been changed
Check whether the password has been changed by someone who knows your password.
2 Check whether PrivateSpace is in use
If you have enabled PrivateSpace and set a lock screen password that is a different type from that of MainSpace, the password type displayed on the lock screen is based on the space you accessed before locking the screen. In this case, enter the correct password to access the corresponding space.
If you forget the PrivateSpace password, access MainSpace and then troubleshoot the issue by referring to Forgot the PrivateSpace password.
3. Check whether Users is enabled
If you are using a User account, you cannot unlock the screen with the Owner account password. Touch the profile picture of the Owner account to switch the account and try again.
4 Restore your phone to its factory settings
If you forget your phone password and want to use your phone, we can help you restore your phone to its factory settings. However, all your phone data will be erased and cannot be restored. Therefore, it is recommended that you try to remember the password if possible.
Can the password be cracked?
Huawei phones strictly comply with all applicable laws and regulations. To protect user privacy, data is encrypted using the screen lock password based on an irreversible algorithm with no backdoors. Data can only be decrypted when the preset password has been entered. In terms of technical implementation, there is no way to access your phone system without the correct lock screen password.
If Find My Phone has been enabled, your phone will display an activation screen when it powers on after a factory reset. You will need to enter your HUAWEI ID and password to activate your phone. If you have forgotten your HUAWEI ID password, find out how to reset your password by going to https://forgot.cloud.huawei.com/. If your HUAWEI ID has been deleted, you will not be able to log in to your HUAWEI ID and use your phone again, as all your data has been deleted and cannot be recovered. In this case, it is recommended that you take with the proof of purchase and go to an authorized Huawei Customer Service Center for assistance.
If you have logged in to your Google account, you will be asked to verify your account password when you restart you phone after performing a Factory data reset. Enter the password to power on your phone. If you have forgotten your Google account password, follow the onscreen instructions to restore your Google account information.
If you cannot remember the password, follow the steps below to perform a Factory data reset:
1) Power off your phone and remove the USB cable if there is one connected. Press and hold the Power and Volume up buttons until your phone vibrates. Wait 5 seconds for your phone to enter Recovery mode.
To trigger Recovery mode for a phone running EMUI 10.X/11.0 or Magic UI 3.X/4.0, power off your phone, then press and hold the Power button for about 5 seconds until the phone vibrates. Then press and hold the Power and Volume up buttons simultaneously for about 2 seconds. Your phone will display a black screen for 10 seconds and then enter Recovery mode.
To trigger Recovery mode on phones such as the Mate 30 Pro, Mate 30 RS, and Mate 30E Pro that do not have physical volume buttons, press the Power button 5 times in a row after the phone vibrates while powering on.
If you cannot trigger Recovery mode, but your device is connected to the Internet and Find Phone has been enabled, you can also log in to the official website of HUAWEI CLOUD (cloud.huawei.com) and access the Find Device section. Log in using the same HUAWEI ID and password as your phone and choose to erase the data. The data will not be restored after being erased, which is equivalent to a force Factory data reset.
2) Press the Volume up or down button to select the data clearing option, and press the Power button to confirm.
Some phone models will respond to touches in Recovery mode.
3) Press the Volume up or down button to select Factory data reset, and press the Power button to confirm.
Some phone models require you to enter "Yes" for confirmation before a Factory data reset.
4) Touch the Back button to return to the Recovery screen. Touch to restart your phone.
If Cloud Backup is enabled on your phone, you can restore data using Cloud Backup.
PIN code
The PIN code is controlled by the ISP. Contact the ISP for a solution.
Thanks!
