Dear friend,
Your device is a Consumer product, not an Enterprise device. We are here on the Enterprise forum. Therefore, unfortunately we cannot help you.
We would suggest a visit to our page dedicated to personal devices to better solve this question. We have the Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotline for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.
Thanks!