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an username-password pro...

an username-password problem with my router B5328

Created: Oct 20, 2020 18:44:46Latest reply: Oct 21, 2020 03:41:25 1156 2 0 0 0
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Hello, I have a problem with  my  Huwaei router (B5328)  the SSID  changed itself to "gctwlan open" and the password was changed too .

I tried to use a LAN cable and log to 192.168.1.1  but can't find the right username/password

I tried admin/admin  it's doesn't work please I need help. and thank you.

Username and passwor

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Popeye_Wang
Admin Created Oct 21, 2020 03:41:25

Hi,
You can press and hold the reset button/hole on the rear of the router to restore the router to its factory settings. Then log in to the device using the initial IP address/account password provided at the bottom of the router.
Here is the enterprise forum, you may find more professional answers on consumer websites:http://consumer.huawei.com/en/
You could also send emails to mobile@mail01.huawei.com or dial the hotline number （https://consumer.huawei.com/en/support/hotline/）to obtain technical support.
Let me know how I could help you out more.
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Gustavo.HdezF
Gustavo.HdezF Admin Created Oct 20, 2020 18:47:44

Dear user,


Please kindly note that we are responsible for Enterprise products and your device belongs to the Huawei Consumer group. 


For assistance needed regarding mobile broadband, mobile phone or home devices, we advise you to check the Huawei support website for Consumer, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group.


They are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline/.


Thanks for your understanding!


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Popeye_Wang
Popeye_Wang Admin Created Oct 21, 2020 03:41:25

Hi,
You can press and hold the reset button/hole on the rear of the router to restore the router to its factory settings. Then log in to the device using the initial IP address/account password provided at the bottom of the router.
Here is the enterprise forum, you may find more professional answers on consumer websites:http://consumer.huawei.com/en/
You could also send emails to mobile@mail01.huawei.com or dial the hotline number （https://consumer.huawei.com/en/support/hotline/）to obtain technical support.
Let me know how I could help you out more.
View more
  • x
  • convention：
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