An Upgrade Cannot Continue Due to a Pre-upgrade Processing Failure

Symptoms

1. Pre-upgrade processing fails, and the upgrade cannot continue.

2. In special scenarios (for example, a patch has a bug), R&D engineers conclude that the pre-upgrade processing needs to be skipped so that the upgrade can continue.

Alarm Information

For symptom 1, a message is displayed on the upgrade interface, indicating that pre-upgrade processing fails and the upgrade cannot continue.

Possible Causes

1. The hot patch is abnormal.

2. The system is faulty and the patch cannot be installed on the system. However, the upgrade is not affected.

Identification Method

A message is displayed on the upgrade interface, indicating that pre-upgrade processing fails and the upgrade cannot continue. After analysis, R&D engineers conclude that the pre-upgrade processing needs to be skipped so that the upgrade can continue.

Troubleshooting Procedure

1. Create an empty filenamed ignorePreProcess.txt, and place it to a specified directory (OceanStor Toolkit root directory \tools\ArrayUpgrade\packages\ArrayUpgrade\product\Target version\)

   For example, to upgrade the system to V300R002C00, place the ignorePreProcess.txt file to \tools\ArrayUpgrade\packages\ArrayUpgrade\product\V3V300R002C00\.

2. Restart the upgrade tool, and perform the upgrade as prompted.

Check After Recovery

To avoid impact on the next upgrade, check whether the ignorePreProcess.txt file exists in \tools\ArrayUpgrade\packages\ArrayUpgrade\product\Target version\ after the current upgrade is successful. If the file exists, delete it.

Applicable Versions

All versions supporting pre-upgrade processing