An IPC Is Pinged, but the Ping Fails

Step 1 Ensure that the IPC works in stable voltage.

Step 2 Capture data packets sent by the IPC and ***yze the captured data packets.

• If the IPC continuously sends broadcast packets to 0.0.0.0, upgrade the IPC to the latest version.

NOTE:
There might be network storms when the IPC connects to the optical network unit (ONU) of some models. If this occurs, upgrade the IPC to the latest version.

• If the IPC sends packets normally, go to Step 3.

Step 3 Reset the IPC and ping the IPC again after powering it on.

Step 4 Check whether the fault is rectified.

• If yes, no further operation is required.
• If no, contact your service provider for assistance.

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The possible causes are as follows:

• The IPC voltage is unstable.
• There is a network storm.