An IPC Fails to Register with the Platform [Recommended cases]

Step 1 Check whether connection parameters are correctly set on the IPC.

• If yes, go to Step 2.
• If no, modify connection parameter settings on the IPC.

For connection parameter settings on the IPC, see the user manual for the IPC of the mapping version.

Step 2 Check whether connection parameters are correctly set on the platform.

• If yes, contact your service provider for assistance.
• If no, go to Step 3.

Step 3 Reconfigure the connection parameter settings on the platform.

For connection parameter settings on the platform, see related document for the platform.

Step 4 Check whether the fault is rectified.

• If yes, no further operation is required.
• If no, contact your service provider for assistance.

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The possible causes are as follows:

• Connection parameters are incorrectly set on the IPC.
• Connection parameters are incorrectly set on the platform.