Applicable Models:
This fault may occur on the following IPC models:
eSpace IPC2601-P
eSpace IPC5601-P
eSpace IPC2701-P
eSpace IPC5701-P
Symptom:
An IPC fails to go online after registering with the platform.
An IPC Fails to Go Online After Registering With the Platform
Created: Apr 11, 2016 14:01:21Latest reply: May 20, 2018 11:27:47
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Step 1 Log in to the IPC web page as the admin user.
NOTE: For details about the default password of the admin user, see the user guide for the device. Step 2 Choose Settings > Channel Configuration > Video Stream Parameters. The page shown in Figure 1 is displayed. Figure 1 Video Stream Parameters page  Step 3 Set Stream Package to Dual code streams. The primary and secondary streams are enabled. Step 4 Register the IPC with the platform again. Step 5 Check whether the fault is rectified.
Root Cause
The secondary stream is disabled on the IPC web page.
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Comment
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