Got it

Allow users to use Whatsapp application through USG6600

Latest reply: Dec 20, 2021 14:19:48 599 3 9 0 1

[Issue]

 

All end users need to be able to access the WhatsApp application (calls, messages, multimedia).

 

[Analysis ]

 

- We checked the security policies on the firewall.

105722p011x2e2dce24j12.png?image.png


- We tested on one user and checked the session table but all apps were blocked.

[FW] display firewall session table verbose source inside 10.60.3.143

105844yxjha0ti0tiwgynj.png?image.png

 

[Root cause ]

 

No policy to allow the WhatsApp application.

 

[Solution]

 

Choosing only WhatsApp application in security policy doesn’t work at all even if specifying the entertainment application group.


SSL/https/http/rtp/rtsp/stun applications are necessary for WhatsApp, so we need to allow them too to be able to use all WhatsApp services.

-  We created an application group for WhatsApp and added all necessary applications:

110002vcvtoia1nntnoii4.png?image.png


 

-          We created a security policy to allow all users to use WhatsApp:

110039cmacvc3ocqoneamm.png?image.png

 

 

Then service can work fine after the test.

 


the pictures are very fuzzy, could you provide alternative one?
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@Mohamed_Mostafa
anyway, it's an useful cases
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Very helpful content, thank you for sharing!
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