【problem description】
All cameras on the dispatching console are offline, but the cameras can be viewed on the web page.
【possible Cause】
1. The network between the camera and the dispatcher is poor. Generally, the CPE is used. 2. A fault occurs between the dispatcher and the dispatcher. As a result, the status of all cameras is not reported to the dispatcher. 3. If the camera is connected to the IVS, an error may occur in the login to the esdk server. The esdk user name, password, and IP address are incorrect.
【Check Method】
1. If the camera connected to the elte side passes through the CPE, it is recommended to use the post-routing mode for access. If the problem persists, check whether the camera does not pass through the CPE. If the problem is caused by the CPE, 2. If the message between the dispatcher and the dispatcher is faulty, you can collect logs of the dispatching console and dispatcher. 3. If the esdk connects to the camera, ensure that the user name, password, and IP address entered by the ivs server are correct and that the user does not log in to another server, you can configure the ping 1500 size package for the ESDK server on the MRS server.
【Recovery Method】
1. If the camera connected to the elte side passes through the CPE, it is recommended to use the post-routing mode for access. If the problem persists, check whether the camera does not pass through the CPE. If the problem is caused by the CPE, 2. If the message between the dispatcher and the dispatcher is faulty, you can collect logs of the dispatching console and dispatcher. 3. If the esdk connects to the camera, ensure that the user name, password, and IP address entered by the ivs server are correct and that the user does not log in to another server, 4. If the problem persists, contact Huawei technical support engineers. If the problem persists, contact Huawei technical support engineers.
