Got it

AlarmID:104001

Created: Jun 27, 2021 06:25:02Latest reply: Jun 27, 2021 07:27:17 549 2 0 0 0
  HiCoins as reward: 0 (problem unresolved)

My modem keeps restarting. had the service provider come to fix the problem already 2 times, but the problem still keeps coming back.


the Error that keeps reoccuring in the log is always the same:


[Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER


it also jumps back in time to 1981 after every reset, but if i post the log on tjis forum, it somehow changes the dates. the way i post it the date of the error is 2021- 13.09.08  and the following date january first 1981 00:00


2021-06-27 05:07 [Critical][Run-Log] Time synchronized successfully, uptime:[44s], src:[3], app:[sntp], pid:[2793]
2021-06-27 05:07 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
.2021-06-27 05:07 [Critical][Config-Log] Terminal:OLT(-),Result:Success,Type:Set,Msg:Me[11] Inst[257] Att[5] Val[0]
.2021-06-27 05:07 [Critical][Config-Log] Terminal:OLT(-),Result:Success,Type:Set,Msg:Me[11] Inst[258] Att[5] Val[0]
.2021-06-27 05:07 [Critical][Config-Log] Terminal:OLT(-),Result:Success,Type:Set,Msg:Me[11] Inst[259] Att[5] Val[0]
.2021-06-27 05:07 [Critical][Config-Log] Terminal:OLT(-),Result:Success,Type:Set,Msg:Me[11] Inst[260] Att[5] Val[0]
2021-06-27 05:07 [Critical][Run-Log] Time synchronized successfully, uptime:[29s], src:[1], app:[OMCI_PRO_Proces], pid:[1570]
2021-06-27 05:07 [Critical][Run-Log] Time synchronized successfully, uptime:[46s], src:[3], app:[sntp], pid:[2885]
2021-06-27 05:07 [Critical][Config-Log] Terminal:WEB(192.168.1.2),Result:Success,Type:Login,Username:admin


Is there a way to fix that?

Featured Answers

Recommended answer

Chenxintao
Admin Created Jun 27, 2021 07:27:17

Hello, friend!


Based on the information you provided, I cannot locate the fault accurately.


However, the fault symptom and error code indicate that the device has a hardware problem. The error code range is wide. According to previous cases, the power supply of error code 104001 is faulty, which causes the device to restart.


You are advised to send the ONT to a local sales point for maintenance or replace an ONT.


If you can, please provide one-click information about your device.


Thanks!



View more
  • x
  • convention:

All Answers
Hello, friend!
Can you provide your device model and version, and your city?
Thanks!
View more
  • x
  • convention:

Hello, friend!


Based on the information you provided, I cannot locate the fault accurately.


However, the fault symptom and error code indicate that the device has a hardware problem. The error code range is wide. According to previous cases, the power supply of error code 104001 is faulty, which causes the device to restart.


You are advised to send the ONT to a local sales point for maintenance or replace an ONT.


If you can, please provide one-click information about your device.


Thanks!



View more
  • x
  • convention:

Comment

You need to log in to comment to the post Login | Register
Comment

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

My Followers

Login and enjoy all the member benefits

Login

Block
Are you sure to block this user?
Users on your blacklist cannot comment on your post,cannot mention you, cannot send you private messages.
Reminder
Please bind your phone number to obtain invitation bonus.