AirEngine 8760-X1-PRO No Connection issue

Hi kbsao,
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Hello,

Item		Description
Radio specifications	Antenna type	Built-in smart antenna
	Antenna gain	WLAN 2.4 GHz radio : 4 dBi WLAN 5 GHz radio: 5.5 dBi Bluetooth 2.4 GHz: 4 dBi NOTE: The gains above are the single-antenna peak gains. The equivalent antenna gain after all WLAN 2.4 GHz or WLAN 5 GHz antennas are combined is 3 dBi in 2.4 GHz or 2.5 dBi in 5 GHz.
	Maximum number of users	Dual-radio mode: ≤ 1024 for the device; ≤ 512 for each radio Three-radio mode: ≤ 1152 for the device (≤ 128 for the 2.4 GHz radio, ≤ 512 for 5 GHz radio 1, ≤ 512 for 5 GHz radio 2) Dual-radio + independent scanning mode: ≤ 1024 for the device; ≤ 512 for each radio NOTE: The actual number of users varies according to the environment.
	Maximum transmit power	WLAN 2.4 GHz radio: 26 dBm (combined power) WLAN 5 GHz radio: 31 dBm (combined power) Bluetooth 2.4 GHz: 10 dBm NOTE: The actual transmit power depends on local laws and regulations.

Detail

https://support.huawei.com/hedex/hdx.do?docid=EDOC1100169916&lang=en&idPath=24030814|21782164|21782201|24017536|250566596

Thanks

Hi,

Can you please confirm the following:

1. Are these APs on the same switch? or in same VLAN? This is just to check if what is the status of DHCP. As the issue you described, can be due to device not releasing the previous IP and upon reconnecting, it get the new IP and starts working.

2. What is the distance between these 2 APs? If they are close, please manually change the channels for these so there is no co-channel interference.

I hope it helps.

1. Are these APs on the same switch? or in same VLAN? This is just to check if what is the status of DHCP. As the issue you described, can be due to device not releasing the previous IP and upon reconnecting, it get the new IP and starts working.
KB: yes, it is the same router, switch and VLAN. imaging there are three ports, (1) to Huawei FAT AP, (2) port to my PC, (3) port to Ubiquit AP.
When my phone connected to (1)(sometime back) however there is no connection, i did check the console and is connected and fine, but flat throughput. i dint notice the IP change either. for (2) (3) is working fine.

2. What is the distance between these 2 APs? If they are close, please manually change the channels for these so there is no co-channel interference.
KB: the distance between two AP is around 10 meters apart (both same SSID). both AP reside in a different room, i dint set the channel however when i close to one AP with 3 bar, another AP is 2 or 1 bar only.
i can turn off one AP for testing purposes if you want.

ist happen again..

after disconnect and connected, and is working fine. 

Hi,
By so far, I understand that your 8760-X1 is working in FAT mode and the smartphone gets the IP address from the 8760-X1. Am I right?
Will you please help to do a ping test while the internet connection failure. You are expected to test ping the gateway IP address which is set on the 8760-X1 and the IP address on the router which connects to the 8760-X1.

By so far, I understand that your 8760-X1 is working in FAT mode and the smartphone gets the IP address from the 8760-X1. Am I right?
KB: Yes
Will you please help to do a ping test while the internet connection failure. You are expected to test ping the gateway IP address which is set on the 8760-X1 and the IP address on the router which connects to the 8760-X1.
KB: will provide once the phone has no internet connection ( i will using network ping lite to perform the ping). Do you need some console screenshot or any info do you need?

Attached the screenshot. ping to router gateway (192.168.1.1), both APs(192.168.1.141, 192.168.1.144)