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AirEngine 6760-X1 - LOGS

Created: Jun 30, 2021 15:03:39Latest reply: Jul 2, 2021 12:45:56 813 5 0 0 0
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Hello Friends, 


I have two doubts:


1 -  I have duplicate MAC entries, but one has IP and one doesn't. Why does it happen?



1




2. Often my end device disconnects, I looked in the logs and found the following information. What would each log be and how can I mitigate them?

2


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DDSN
Admin Created Jul 1, 2021 03:04:23

Hi Diego.Silva,
For Q1, Where did your watch come from? Can you take a screenshot of the entire GUI interface?
For Q2:

The STA is deauthenticated.

When a STA is deauthenticated or disassociated, the STA goes offline on the AC. This is a normal logout record. If the STA or the AP associated with the STA is contained, the disassociation packet may be sent by the rogue AP. In this case, the STA goes online and then offline. You can check the trace information. If the STA is contained by the rogue AP, check the source of the rogue AP. If the STA is not contained by the rogue AP, ping the gateway from the STA. If the STA fails to ping the gateway, the STA initiates a disassociation request. In addition to the preceding operations can be used together with packet header obtaining over the air interface for further confirmation.

The STA is aged and goes offline.

The STA may not send a disassociation packet after leaving the network, or the STA sends a disassociation packet but the associated AP does not receive the packet. Such an event often occurs on the air interface. In this case, Huawei APs perform proactive detection and proactively age out STAs that do not have traffic within 5 minutes.

No Wi-Fi entry exists.

Reassociate the STA with the network. If this fault persists, contact technical support personnel.

For more information, you can refer to https://support.huawei.com/hedex/hdx.do?docid=EDOC1100025386&id=EN-US_TOPIC_0043902631&lang=en

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DDSN
DDSN Admin Created Jul 1, 2021 03:04:23

Hi Diego.Silva,
For Q1, Where did your watch come from? Can you take a screenshot of the entire GUI interface?
For Q2:

The STA is deauthenticated.

When a STA is deauthenticated or disassociated, the STA goes offline on the AC. This is a normal logout record. If the STA or the AP associated with the STA is contained, the disassociation packet may be sent by the rogue AP. In this case, the STA goes online and then offline. You can check the trace information. If the STA is contained by the rogue AP, check the source of the rogue AP. If the STA is not contained by the rogue AP, ping the gateway from the STA. If the STA fails to ping the gateway, the STA initiates a disassociation request. In addition to the preceding operations can be used together with packet header obtaining over the air interface for further confirmation.

The STA is aged and goes offline.

The STA may not send a disassociation packet after leaving the network, or the STA sends a disassociation packet but the associated AP does not receive the packet. Such an event often occurs on the air interface. In this case, Huawei APs perform proactive detection and proactively age out STAs that do not have traffic within 5 minutes.

No Wi-Fi entry exists.

Reassociate the STA with the network. If this fault persists, contact technical support personnel.

For more information, you can refer to https://support.huawei.com/hedex/hdx.do?docid=EDOC1100025386&id=EN-US_TOPIC_0043902631&lang=en

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Diego.Silva
Diego.Silva MVE Author Created Jul 1, 2021 11:43:00

ax

For Q1:  

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DDSN
DDSN Created Jul 2, 2021 07:00:50 (1) (0)
Hi Diego.Silva,
After consulting experts, I do not find any relevant information. You are advised to contact Huawei TAC for remote location.  
Diego.Silva
Diego.Silva MVE Author Created Jul 2, 2021 12:45:56

Okay, thank you my friend.
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