After log in to Service OM, the page keeps loading
Hello, Olive!
The ServiceOM portal can't open, it is loading after clicking the login button.
Do you know how to solve the issue?
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Hello, friend! For this problem, you may need to check the log. I can't give you a clear solution. I can only give you some suggestions. 1. As we know the portal service is provided by tomcat process so you can check the tomcat log. Or you can use the following command to restart the tomcat. sh/opt/panda/runtime/tomcat/app/tools/restart_tomcat.sh 2. Click F12 to check whether the users interface is in pending state. If yes, log in to the active Service OM node, switch to user root, and run the following command to check whether long transactions exist: ps -ef | grep gauss | grep "in transaction"
If yes, kill the long transaction. kill -9 PID Log in to Service OM again and check whether the login is successful. Hope this helps! |
|
Hello, friend! For this problem, you may need to check the log. I can't give you a clear solution. I can only give you some suggestions. 1. As we know the portal service is provided by tomcat process so you can check the tomcat log. Or you can use the following command to restart the tomcat. sh/opt/panda/runtime/tomcat/app/tools/restart_tomcat.sh 2. Click F12 to check whether the users interface is in pending state. If yes, log in to the active Service OM node, switch to user root, and run the following command to check whether long transactions exist: ps -ef | grep gauss | grep "in transaction"
If yes, kill the long transaction. kill -9 PID Log in to Service OM again and check whether the login is successful. Hope this helps! |
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