After information window resources are uploaded locally, no information window image is displayed on the IdeaHub page.

Hello, everyone. I want to share a EC product case. IdeaHub Fixed IP Address Cannot Be Pinged or Log In to

Background

Scenario : After information window resources are uploaded locally, no information window image is displayed on the IdeaHub page.

Method introduction & Solution

Applicable Model

IdeaHub Pro/S/Enterprise/Standard

Symptom

After information window resources are uploaded locally, no information window image is displayed on the IdeaHub page.

Possible Causes

1. The information window cannot be displayed on the home page of a third-party app.

2. The IdeaHub is not connected to the extended screen through an HDMI cable. However, the VisionHub home page is not displayed when you choose System Settings > Input/Output > Dual-Screen Mode is set to Manual and Dual-Screen is enabled.

3. After the information window resource is successfully uploaded to the local host, the information window image disappears after a period of time because the local cache is cleared.

4. After the information window resource is successfully uploaded, the information window image disappears after a period of time. This is because the upload mode is changed to cloud resource on the web page and no program is uploaded to the cloud.

Handling Procedure

1. Close all third-party apps.

2. Disable dual-screen mode in the second scenario.

3. Clear the cache and upload the resource again.

4. After selecting a cloud resource, you need to change the resource to a local one and upload the resource again.

Conclusion

The above scenarios are completed in the laboratory environment, only for case reference, not as the guidance basis for specific problems. If there are further questions. Please obtain the above log and send it to R&D or contact us with TAC support team.

Postscript

If you have any questions, welcome to reply and exchange, looking forward to your reply and good comments. thank you.