After Connecting to the Platform, an IPC Stays Online for a Period and Goes Offline Unexpectedly Applicable Models

Applicable Models

Symptom

The power of an IPC is supplied from an ONU device. After the IPC is connected to the eSpace IVS platform, it goes online, stays online for a period, and goes offline unexpectedly. Live video of the IPC cannot be displayed on the eSpace IVS platform. The web page of the IPC cannot be accessed. However, the IPC can be pinged.

Cause

• The IPC is not grounding.
• The ONU device is not grounding or is not properly grounding.

Solution

1. Check whether the IPC is grounding.
   • If yes, go to 2.
   • If no, ground the IPC safely and check whether the fault is rectified.

     If the fault is rectified, no further action is required. If the fault persists, go to 2.

2. Check whether the ONU device is grounding.
   • If yes, contact the service provider.
   • If no, ground the ONU device safely and perform 3.
   NOTICE:

   The ONU device must be properly grounding. If the safety ground terminal of the ONU device is not connected to any reliable ground cable, there might be electric leakage from the ONU device. The electric charge from electric leakage may be released to the IPC, which may lead to IPC fault after a certain period.

3. Check whether the fault is rectified.

   If the fault is rectified, no further action is required. If the fault persists, contact the service provider.