Dear user,
Please kindly note that we are responsible for Enterprise products and your device belongs to the Huawei Consumer group.
For assistance needed regarding mobile broadband, mobile phone or home devices, we advise you to check the Huawei support website for consumers, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group.
Support: http://consumer.huawei.com/en/.
You are also welcome to send an email to mobile@mail01.huawei.com or Hotline Service if you have any questions about Huawei Consumer products.
Of course, you can also call the consumer product hotline directly.
You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.
Thanks for your understanding!