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[Activity]Support-E Essential Tips and Tricks on Intelligent Q&A Activity

END Latest reply: Mar 28, 2020 13:05:12 4658 17 5 0 1
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This post was last edited by 小花兒.Echo at 2016-09-09 10:26.

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m7g
m7g Created Aug 10, 2017 16:39:33 (0) (0)
Realy good idea! 
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2#
Anish
Created Sep 1, 2016 05:24:18

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3#
faysalji
Author Created Sep 6, 2016 17:58:17

This is an innovative service platform. Its like one-shop-place for all support and help.

I hope that more product will be added soon with more question & answer databases as there are initialy most muched Q&A are covered which will be hopefully added by time.

The Revelations of Troublesolving is very good interactive learning seciton. I hope more topics will be covered from all areas(Wireless, Fixed, Access, OSS etc.).

The Live Chat is good to have someone for support if required.

DOA Status is not accessible, which I think accessible on Huawei domain and is for Huawei employees only.

Maintenance Info Inquiry section isfor querying product maintenance information.

License Applis good portal discovered.This license self-service system can enables you to conveniently & quickly obtain and manage product licenses. You can activate and download licenses in My Task. After seeing this most of the things in mind got cleared.

SupportE Web- Link to Huawei's Enterprise Support Home Page.

Support Community- Link to Enterprise Community Page on HuaweiConnect.

Knowldge Base- Link to the Enterpise Knowledge base. 

Submit SR- A Service Request Portal. I am getting "Sorry, you don’t have Online SR access, please enhance your privilege by following steps." since I have no access on my account.

Under Help (on top right of the page), the contact details for PAKISTAN showing up email address "EgyptTAC_Enterprise@huawei.com". I am not sure whether this is a mistake or enterprise support for Pakistan reggion operates from Egypt?

When clicked on Help, duplicate 'Logout' was appeared that need to be fixed.I would suggest that the database of this service system should use the questions & answers on http://support.huawei.com/community/asksolved by the particular category's Huawei specialist. (Wireless, Fixed, Access, OSS etc.).

Overall, an excellent platform. There is alway a room for improvement. I hope more improvement will be seen soon.
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Lastdon
Lastdon Created Sep 9, 2016 04:56:04 (0) (0)
excellent work man! keep it up. 
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4#
Lastdon
Created Sep 9, 2016 05:16:59

[Activity]Support-E Essential Tips and Tricks on Intelligent Q&A-1984477-1This would be the first initiative of artificial intelligence technology in the form of chatbots. Product Database will be buildup more and more as the time passes and BOT treasure will resolve most of customer queries. I will definitely take part in this competition and provide suggestion for the betterment of this plateform [Activity]Support-E Essential Tips and Tricks on Intelligent Q&A-1984477-2
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viettel
Created Sep 10, 2016 04:12:08

exellent work ! pls keep it up [Activity]Support-E Essential Tips and Tricks on Intelligent Q&A-1984861-1
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faysalji
Author Created Sep 10, 2016 09:01:35

Why the activity post has been change to tips & trick guide? Has the activity cancelled?
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7#
nklsureshkumar
Created Sep 11, 2016 16:18:16

We have enabled MTRR feature in our MSC’s but the success rate is very less. Please provide the reason for the low success rate and also provide the solution to increase the same.
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8#
nklsureshkumar
Created Sep 11, 2016 16:29:49

When change E-Category to 15 in subscriber profile in HLR/HSS, the same is not updated in DSP USRINF Status of Coimbatore ATCA & CPCI MSCs
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9#
nklsureshkumar
Created Sep 11, 2016 16:37:47

How to reduce CSFB CALL Time.
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10#
walidnawar
Created Jul 29, 2017 11:45:07

Great[Activity]Support-E Essential Tips and Tricks on Intelligent Q&A-2336993-1
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