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AC 6005-8: firmware upgrade

Created: Apr 6, 2021 18:11:21Latest reply: Apr 7, 2021 07:37:15 512 5 0 0 0
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Hi,

I have a domain controller AC 6005-8 V200R006C10SPC200 with 32 access point. I would like to upgrade the firmware, but I cannot find it here. Moreover, according to the documentation, the device does not support intelligent upgrade while supports webGUI upgrade.

How can I contact huawei support in order to obtain the new firmware? Do you have any suggestion about the process?

Thank you
 

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DDSN
Admin Created Apr 7, 2021 00:48:06

Hi avogadro.vinci,

There is AC6005-8 software on the support website.

1

You can't see it, it may be because your account permissions are not enough. Please refer to the link below to increase account permissions.

https://forum.huawei.com/enterprise/en/how-to-upgrade-to-a-partner-account/thread/652507-100575

https://forum.huawei.com/enterprise/en/how-to-upgrade-to-a-customer-account/thread/652501-100575

For how to upgrade AC, you can refer to the upgrade guide of the target version.


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All Answers

Hello User. You can search in the following link the contact number of your local office by country. 


https://e.huawei.com/en/service-hotline-query


Maybe you can not find o see the software because your account did not have enough privileges so you can review the following post to get more privileges:


https://forum.huawei.com/enterprise/en/how-to-upgrade-to-a-customer-account/thread/653675-100583


Hope this information helps you.

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Hello,
The link below can help you
https://support.huawei.com/enterprise/en/wlan/ac6005-pid-8629933/software

You can upgrade your account then you can download the software you need.

How to upgrade to a Customer account?
https://forum.huawei.com/enterprise/en/how-to-upgrade-to-a-customer-account/thread/652501-100575

How to upgrade to a Partner account?
https://forum.huawei.com/enterprise/en/how-to-upgrade-to-a-partner-account/thread/652507-100575

Good luck
Thanks
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DDSN
DDSN Admin Created Apr 7, 2021 00:48:06

Hi avogadro.vinci,

There is AC6005-8 software on the support website.

1

You can't see it, it may be because your account permissions are not enough. Please refer to the link below to increase account permissions.

https://forum.huawei.com/enterprise/en/how-to-upgrade-to-a-partner-account/thread/652507-100575

https://forum.huawei.com/enterprise/en/how-to-upgrade-to-a-customer-account/thread/652501-100575

For how to upgrade AC, you can refer to the upgrade guide of the target version.


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Thank at all for your replies.
I registered my product, but it says expired (Basic Warranty-WEU 2018/02/04).
Now I can see the list of firmware. Can I still upgrade my device? If yes, which firmware should I choose since my device is V200R006C10SPC200 and I can only see these https://postimg.cc/ph60VzJB?
Thank you

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DDSN
DDSN Created Apr 8, 2021 00:43:54 (1) (0)
You can upgrade your device. V200R019C10SPC300 is recommended.  

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