Huawei iKnow
In order to provide users with instant and accurate answers, the iKnow Robot relies on Huawei’s AI strategy and intends to build engine capabilities (such as the intent recognition model, multi-round Q&A sessions, knowledge graph etc.
01 Intelligent Q&A platform
Online for 24 hours a day, seven days a week. Always there to solve your queries.
02 Knowledge Base
The background has more than 65,000 Huawei product collections and over 50,000 scenario queries;
03 High Accuracy
The answers are provided through a multitude of processes, such as the intent recognition model, multi-round Q&A sessions, the analysis of language semantics
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Huawei Enterprise Support Community
Huawei Enterprise Technical Support Community provides a knowledge-sharing and mutual-help platform for Huawei partners, product users, and product technology enthusiasts.Users find it easier to solve queries for themselves and their interpersonal skills are very much improved.
01 Mutual Help
• Technical issues can be easily solved by asking for help in the Comunity
• Quick response within 2 hours, problem entirely solved within 2 days
02 Technical Sharing
• Enriched technical posts, covering all types of Huawei enterprise products
• The place where industry masters and elites gather up and share quality-based technical knowledge
03 Exclusive Groups
• Various types of groups are available for users to choose, depending on their preference
• The dialogue is more private and the case-acquiring more accurate
04 Point System
• Including virtual currency, user levels and badges
• Virtual currency can be exchanged for rewards
05 Diverse Activities
• Regular knowledge competition activities and amazing prizes
• Online technical lectures to help users better master product technologies
Huawei Hiknow app
On Huawei Hiknow app, you can use HESC forums and iKnow to solve problems, communicate technologies and view product cases anytime and anywhere.
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