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A680-950 software upgrade...

A680-950 software upgrade via eSight fail

Created: Mar 4, 2021 19:40:35Latest reply: Mar 5, 2021 09:34:52 277 1 0 0 0
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Hi Team,


I have made software upgrade on A680-950 from version  11.170.13.020.00 to version 11.170.22.010.00  and the upgrade failled, please see attached, is there a sollution for the issue or a work around because we are having issue with our A680-950 on site requiring frequint reset to gain communication, please asist. 

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BetterMing
Created Mar 5, 2021 09:34:52

Hello, dear.
I cannot get the reason for the upgrade failure from the information you provided. You can first check whether the communication connection between eSight and the terminal is smooth, and then perform the upgrade again. You can also check whether eSight has been upgraded to the latest version. If the upgrade still fails, it is recommended that you contact your local Huawei representative office for professional support. Escalation is a risky operation. https://e.huawei.com/en/service-hotline-query
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BetterMing
BetterMing Created Mar 5, 2021 09:34:52

Hello, dear.
I cannot get the reason for the upgrade failure from the information you provided. You can first check whether the communication connection between eSight and the terminal is smooth, and then perform the upgrade again. You can also check whether eSight has been upgraded to the latest version. If the upgrade still fails, it is recommended that you contact your local Huawei representative office for professional support. Escalation is a risky operation. https://e.huawei.com/en/service-hotline-query
View more
  • x
  • convention：
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